All Insurer Q&A research articles
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IT InterviewBroker Service Q&A: Covéa Insurance: Our Claims team was redeployed quickly to hundreds of homeworking locations
Insurance Times speaks to Covéa Insurance’s director of commercial operations & distribution Keith Hector about the five service areas being explored in the broker survey
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IT InterviewE-trading Q&A: Around 60% of brokers use Home and Legacy’s online platform for household quotes
Insurance Times speaks to Home and Legacy’s managing director about the latest e-trading developments on the firm’s online platform
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IT InterviewEtrading Q&A: NIG achieves 94% customer satisfaction score for 2019
Insurance Times speaks to NIG’s etrade business manager Nick Makin on the five service factors that are being explored in this year’s etrading survey
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IT InterviewEtrading Q&A: QBE improves quote functionality to aid brokers buying cyber insurance
Insurance Times speaks to QBE’s etrade development manager, Corinne Pringle, on the latest developments in the QBE FastFlow extranet platform
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IT InterviewEtrading Q&A: Ageas increases commercial capability to boost quotability
Insurance Times speaks to Ageas’s chief underwriting officer Adam Clarke on the five service factors being explored in the etrading survey
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IT InterviewBroker Service Q&A Covéa Insurance: Making policies so simple that even 11-year-old can understand them
Insurance Times speaks to Covéa Insurance’s director of personal lines distribution Sue Coffey and head of HNW and operational governance Sara Simmons about the five service areas being explored in the broker survey
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Online onlyBroker Service Q&A: Home & Legacy reveals net promoter score
Insurance Times speaks to Home & Legacy’s managing director Barry O’Neill about the five service areas being explored in the broker survey
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IT InterviewInsurance Times Q&A: Carolyn Callan head of small business & schemes at Covéa Insurance
Head researcher, Savan Shah speaks to head of small business and schemes at Covéa Insurance, Carolyn Callan on its performance in this year’s Insurance Times eTrading survey
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IT InterviewQ&A International: Dave Bertolin, Principal Broker of Canada’s Broker Trust Insurance Group
Insurance Times lead researcher Savan Shah speaks with Dave Bertolin, Principal Broker of Canada’s Broker Trust Insurance Group on the technological change sweeping the industry, Applied Systems’ Epic platform and how to embrace digital transformation whilst remaining personable with customers.
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IT InterviewEtrading survey has serious message for insurers, software houses, says Broker Network's Fairchild
Broker Network CEO Andy Fairchild speaks to Insurance Times on his verdict of this year’s Insurance Times Etrading survey results
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IT InterviewSSP Etrading Q&A: Brokers are now hosted on new state of the art data centre
SSP Customer and Marketing Director Adrian Coupland speaks to Insurance Times about the developments at SSP in the past year, business interruption, AI, machine learning software and supporting brokers on their digital journey.
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Online onlyQ&A LexisNexis Jay Borkakoti Director of Home Insurance: Consumers not insurers driving change in the insurance market
LexisNexis Risk Solutions’ Director of Home Insurance Jay Borkakoti speaks to Insurance Times on how digitisation is affecting UK home insurers and how home insurers can leverage data to optimise the customer journey.
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AgendaBuzzvault Founder & CEO Becky Downing Q&A: World’s first asset vault built on the blockchain
Becky Downing speaks on the Q3 2018 launch of Buzzvault, designed to empower householders through the creation of their own secure vault of digitised home contents data.
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AgendaBerea Group Cyber Q&A: Too few brokers understand what is hidden by the word cyber
Berea Group’s Founder & CEO, Aaron Yates speaks to Insurance Times lead researcher Savan Shah to discuss the hidden cyber challenges that lie ahead for brokers, policyholders and insurers.
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Online onlyPlum Underwriting Etrading Q&A: HNW and MNW product revamp
Plum Underwriting’s Product Development Manager, Nicky Whatman speaks to Insurance Times lead researcher Savan Shah to discuss the current and future developments of the Plum Online Portal.
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AgendaHome & Legacy Etrading Q&A: Making it easier to trade high net worth insurance
Home & Legacy’s Managing Director, Barry O’Neill speaks to Insurance Times lead researcher Savan Shah on reducing complexity for high net worth risks, commission sliders, risk summaries, question sets and how broker feedback drives future development.
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AgendaManchester Underwriting Cyber Q&A: Insurers must illustrate cyber threats to SME's
Manchester Underwriting’s Head of Cyber Insurance, Cliff White speaks to Insurance Times lead researcher Savan Shah on the challenges of acquiring suitable cyber cover and the grey areas of GDPR.
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Online onlyInsure the box Q&A: Telematics data helping to protect policyholders
Insure the box’s Head of Pricing, Sarah Vaughan speaks to Insurance Times Lead Researcher Savan Shah on how telematics data is transforming the car insurance industry, the insure the box winter driving survival guide and the fight to combat fraud through data.
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Online onlyCovéa Insurance Etrading Q&A: Feedback results in enhanced flexible broker tools
Covéa Insurance’s E-trade broker development manager, Eugene O’Callaghan speaks to Insurance Times lead researcher Savan Shah to discuss the developments of the Covea Insurance online platform and the impact of brokers in the upcoming Insurance Times Etrading survey.
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Online onlyQ&A Ecclesiastical: Collaboration between brokers and charities needed
Insurance Times lead researcher Savan Shah discusses the implications on brokers from Ecclesiastical’s research into the emerging risks and cyber attacks facing charities
