Boosting business through benchmarking insights

Benchmarking

Identifying areas for improvement in claims has become a differentiator thanks to Covid-19 and the whiplash reforms

Personal lines insurers will need to place a greater emphasis on claims benchmarking, as the continued impact of Covid-19 and the upcoming whiplash reforms accentuates claims performance as a competitive differentiator. Tim Evershed explores the topic further.

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