InHub can sit on top of legacy systems, allowing firms to avoid the pain of needing to completely gut and replace systems 

Charles Taylor InsureTech will be hitting the states later this year – or in early 2023 – as the firm continues its international rollout of InHub, having successfully launched the product in the UK and Latin America.

InHub is a cloud-based Software as a Service (SaaS) proposition that can help the insurance value chain launch products faster, serve customers better and use data to make well informed decisions by enabling clients to buy and use only the technology or services they need.

After a delay for in-person events due to pandemic, Charles Taylor InsureTech officially launched InHub in the UK earlier this year on 15 March at the Insurtech Insights 2022 conference in London.

Earlier that same month, Charles Taylor InsureTech revealed that it had strengthened its insurtech arm by hiring Jennifer Casey-Hurst as its Europe, Middle East and Africa (EMEA) sales director.

Casey-Hurst has 25 years of experience in the enterprise software sector in sales and sales leadership, having worked with Oracle and Symantec.

Speaking exclusively to Insurance Times, Casey-Hurst said: “The main goal is to work with insurers across the entire EMEA region.”

This work will include helping insurers digitise and communicate with customers digitally.

She continued: “I have spent the last four years transitioning into insurer technology software, which I feel is the most exciting area of software at the moment with the highest growth and the most potential for software projects because the insurers have been so slow to adapt to modern technology.

“The organisations are so old, our own organisation is 130 years old. [Organisations] are feeling that pain of legacy technology that they really need to modernise, having various external influences driving that, but that’s why I’m here.”

InHub combines all of Charles Taylor’s SaaS solutions such as AI [Artificial Intelligence] Fraud Prevention, policy administration, claims optimisation, data acceleration and distributed data management under one cloud native ecosystem.

“What we’re trying to build with InHub is an insurance ecosystem, whereby we have the core insurance platforms for carriers and brokers – and we also have the digital transformation layer to give to those legacy and non-legacy applications,” added Casey-Hurst.

The firm is also partnering with other insurtechs to build a network for clients.


Charles Taylor also runs a bordereau report management system via its Tide platform which spans the entire Lloyd’s marketplace, translating data into a singular format.

Bordereau is a form of operational report that is sent periodically from an insurance firm to its reinsurer detailing assets covered, potential liabilities, expected premiums and claims paid.

In the Lloyd’s marketplace every agent uploads data in a slightly different format, making it difficult to read – Casey-Hurst compared this to having multiple Excel spreadsheets with similar fields labelled differently, such as some using “surname” while others use “last name” for a column header.

Future proof technology

For Casey-Hurst, investing in a SaaS solution will provide insurance firms with advantages as the technology can future proof legacy systems, which have been an age old problem in insurance. 

Via SaaS solutions, insurers’ technology stacks that exist in old legacy platforms can be migrated to the cloud without impacting daily operations, which in turn reduces IT costs by evolving instead of replacing systems.

“When you invest in a SaaS solution that’s constantly evolving and meeting new markets, drivers, new regulations – that’s future proofing your own technology,” she said.

In addition to this, insurers and brokers that want to keep old legacy systems are able to as Charles Taylor’s solution can be built on top of it.

“It’s difficult for them to get rid of legacy systems because of the amount of data that’s in them, the complexity of the data within them and the cost alone of moving all that data to the cloud – just investing in it can take years,” she added.