Analysis

In Focus: How technology is being used to help vulnerable customers – and a plea to the FCA

By 2025-10-03T11:00:00

technology, key

’Every insurer will have a slightly different philosophy and may have responded to the regulations and their best practices in slightly different ways,’ says chief technology officer

When the FCA introduced its Consumer Duty rules in 2023, it specifically flagged vulnerable customers as being a key part of the regulations.

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