Broker bought old system from former sister insurer Southern Rock for £17m
Brightside will replace its in-house electronic trading system with insurance software house CDL’s Strata product.
The broking group bought its old in-house system, called eSystem, from former capacity provider and sister insurer Southern Rock in 2011 for £17m.
It will shift to the new CDL system over the next 12 months.
When asked if the shift to an externally-provided system would result in job losses at Brightside, chief information officer James Fairhurst said: “The transition from the eSystem to an industry standard platform is the next step in our evolution to a top ten broker and as part of that journey we are investing in both our technology and our people skills.
“From my previous experience we saw a doubling of resource in this space, and I anticipate the same for Brightside.”
Brightside’s customers will be able to make mid-term policy adjustments and accept renewals online through Strata’s online self-service portal. The portal will also allow them to store electronic policy documents securely.
Fairhurst said: “The capability of our IT systems and technology is fundamental to our success and we’re confident that this new strategic partnership with CDL will deliver a scalable platform to support our ambitious growth plans and will also significantly improve the customer experience.”
CDL group managing director Gary Johnson added: “The CDL Strata platform offers increased operational efficiencies to Brightside and together we will give digital consumers access to the comprehensive level of self-service that they demand.”