All C-Zone articles – Page 6
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C-Zone
Rewards from the reforms
The new reforms for personal injury claims offer opportunities for insurance professionals to make long term gains. Mike Noonan explains
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C-Zone
Risks at the dentist
Ian Jerrum offers a brief guide to the risks and cover types applicable to dental practices
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C-Zone
More power to e-learning
Broker Assess is a major component of the CII's Broker Academy and is now the most popular online learning and assessment tool for brokers. Steve Dutton explains the features of its recent upgrade
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C-Zone
Don't fear the consolidator
Brokers have faced threatening market changes for many years and came out stronger, so the arrival of the consolidators should be welcomed. Simon Burgess explains
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C-Zone
Building up from below
With the insurance industry still facing problems of recruiting and retaining quality staff, Andrew Holt reports on how companies are implementing their own skills initiatives to combat the skills gap
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C-Zone
Damage limitation
Many bike riders have succumbed to that 'dangerous patch of diesel', but the subsequent claim is in more expert hands. Chris Wheal explains
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C-Zone
A testing time for TCF
The deadline for the implementation of Treating Customers Fairly is now upon us, and intermediaries should be prepared for their compliance model to be tested. Neil Taylor explains
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C-Zone
Programmed for customers
Customer relationship management is becoming vital to the success of insurance companies. Dmitry Loschinin explains how new technologies can integrate it into other business systems
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C-Zone
Playing mind games is just the job for top candidates
With 500 applicants competing for a dozen places EMB turned to psychological profiling to select the candidates with the best mix of skills and personality. Howard Lent explains
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C-Zone
Why the 'people' asset needs development
Companies proclaim their people as their greatest asset, but don't know how to develop them. Howard Lent explains
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C-Zone
Growing managers
Judith Bufton explains the steps in training managers to realise their full potential
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C-Zone
Why won't insurers join the debate?
The issue of whether travel agents should be regulated is dominating the headlines, but insurers have stayed conspicuously silent. Steve Hook asks why
