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Claims
News
Motor outperforms home in latest FCA value measures data
‘In the age of Consumer Duty and an increasingly interventionist regulator, insurers must ensure their products deliver genuine value for money,’ says co-founder
News
Davies builds flexibility into Vision 2030 roadmap as AI compliance evolves
’Our job in the end is to satisfy our clients’ demands and to satisfy the needs of the regulators and states,’ says group chief executive
News
Insurance complaints still rising despite overall FOS disputes drop
‘We are undertaking an ambitious series of improvements to foster confidence in financial services now and in the future,’ says chief ombudsman
News
Rodent-related motor claims scurry up by over a quarter
’Many people are aware of the damage that rodents can cause to properties, but may not realise they also like to explore our cars,’ says motor claims manager
News
Government data shows personal injury claims falling across the board
‘Fewer claims could mean fewer accidents, but equally, it could mean that injured people are not claiming because it’s too difficult, too time consuming and the compensation for injuries is derisory,’ says executive director
Sponsored Content
What to look for in your claims consulting team – Gallagher Bassett
Sponsored content: Ashley Easen, director of consulting at Gallagher Bassett, highlights three key services to seek in an external claims consultancy team
News Analysis
Briefing: A day in the life of a new Ifed detective after graduate scheme success
Michelle Schlichter, detective constable at the City of London Police’s Insurance Fraud Enforcement Department, details her career journey so far and what an average day on the job looks like battling insurance fraud
News
Aviva warns of nearly 20% spike in malicious damage claims ahead of Halloween
’While some of us look forward to the festivities that come with the darker months – such as Halloween – our data shows that malicious damage and theft tends to increase during this time,’ says senior underwriting manager
Analysis
Many UK insurance customers risking claims issues due to disclosure gaps
Many UK home and motor insurance customers are unclear about key disclosure obligations, risking premium adjustments, policy cancellations and, at worst, claims denials
News
Insurance Times unveils new AI Claims Report 2025 with RDT
Insurance Times has teamed up with insurance software provider RDT to explore how artificial intelligence is impacting claims processes, producing a new report that is available for all readers
News Analysis
Luisa Barile: From puppy to profit – how ManyPets learned new tricks for growth
‘I’ve told my team very clearly – I want us to be number one. Success means being the undisputed go-to for pet insurance in the UK,’ says chief executive
News
Fraudster staged 16 fake crashes using women he met on dating sites
‘He preyed on vulnerable women, using them as pawns in staged collisions that could have ended in tragedy,’ said detective constable
News
Top 50 Insurers 2025: Underwriting rooted in ‘agility’ as insurers face profit pressure
‘Your price should be the right price for that customer, risk and exposure – not a reaction to market conditions,’ says managing director
News
Install simple flood defences to save the UK £740m – Flood Re
‘We are urging government and industry to treat resilience with the same urgency as insurance and defence investment – because families can’t afford to wait,’ says director
News
Firms struggle to integrate with insurtech partners – Charles Taylor’s Jeremy Stevens
’There are less insurtechs that are from the insurance sector and that have insurance pedigree,’ says director
News
‘Increasingly unpredictable nature of flooding’ requires updated sector responses
’Our learning is about making sure we centre our flood responses around our customers’ needs and how we can best support them, get to them quickly and do the things that matter to them most as quickly as possible,’ says head of personal lines homes claims
News Analysis
Briefing: How UKGI should respond as AI becomes more popular with consumers
Relevant research finds that the number of customers who are comfortable with artificial intelligence deciding their policy price without human intervention rose from 31% in 2024 to 37% in 2025
News
How agentic AI can improve customer outcomes and balance sheets
‘You need to be sure that you can trust the system, in particular in claims,’ says chief product officer
News
Pet insurers accused of burying key limits in policy fine print
‘Insurers are using headline coverage figures to attract customers while restricting the amounts they will pay out for the treatments pet owners are most likely to need,’ said managing director
News
Davies AI leader urges stakeholders to not fear ‘failing fast’ and fuel AI claims innovation
’You don’t need to run a six-month project to prove a specific AI use case or a specific AI agent,’ says group chief AI officer
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registered in England & Wales with number 01676637
at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a Gannett company
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