Claims – Page 254
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NewsInnovation blog: Delivering customer experience innovation with design thinking
Conduit Data Services chief data officer Simon Spyer on how ‘design thinking’ can lead to really understanding customers
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AgendaAnalysis: Insurers dealing better with events like floods, says ABI
McVitie’s ginger nuts have returned to supermarket shelves just three months after five feet of flood water halted production at the company’s Carlisle factory. Around 540 tonnes of debris was cleared at the site in barely 90 days. This world shortage of one of the UK’s ...
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NewsPhoning while driving nearly doubles accident risk
Telematics data shows even hands-free callers increase their chance of making an insurance claim
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NewsCMA to launch fresh probe of price comparison sites
The competition regulator wants to find out if problems exist in the sector
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NewsSRA warns lawyers over breaching referral fee ban
The SRA is planning to carry out a review of the personal injury market this year
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NewsIFB names Potter head of investigations
Former Swinton, NFU Mutual man has experience running investigations with insurers
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NewsWatchstone top team to get bonus on sale of units or company
Chief executive Indro Mukerjee and two others to get retention bonus
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NewsAXA: Public bombarded by 12 million nuisance claims calls a day
Insurer’s study blames ‘ambulance-cashing lawyers’ for fuelling call volume
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AgendaAnalysis: More needs to be done to tackle spurious PI claims
The number of claims going through the MoJ’s RTA claims portal is falling, but that does not mean the market has finally turned.
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AgendaMore work to do on PI despite falling portal claims
There’s no evidence the market has turned despite a decline in the number of claims going through the MoJ portal, according to experts
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Online onlyLloyd’s insurers pay on $20m superyacht fire claim
Lloyd’s insurer settle quickly on claim
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Online onlyJLT boss Burke delivers grim warning on insurance outlook
Burke says industry must brace itself for a number of challenges
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NewsFleets urged to check cover amid new corporate manslaughter fines
Tough new regulation sparks a call to action for businesses with fleets
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AgendaAnalysis: You’re doing better, customers tell home insurers
Net Promoter Score for last six months of 2015 averaged 2.7 – against 0.7 the year before
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NewsCrawford names new UK MD for Broadspire TPA unit
Ian Sutcliffe replaces departed Margaret Clubley
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AgendaInnovation blog: When the going gets digital, the digitals get going
The internet has been the biggest disrupter to the insurance industry in recent years. Premium finance provider PremFina’s chief executive Bundeep Singh Rangar discusses how companies can make the most of the market’s shift online by becoming more digital themselves
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NewsNew £700m flood spending could be ‘too little too late’
Current flood mitigation system ‘simply isn’t working’, says Harris Balcombe director
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AgendaAnalysis: Outside looking in – leading businesses to innovate
Three innovators from outside the insurance industry discuss their approaches to change and how they improved the customer experience. All three will speak at the Insurance Times ID2016 conference
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NewsFCA to take over regulation of CMCs
Government announces move following publication of independent review
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NewsL&G’s Holweger: Home insurance rate rises needed
Rivals not factoring long-term weather claims into pricing, insurer’s partnerships MD says
