OIC portal ‘does not work as well’ as previous MoJ process for whiplash claims

confusion, computer, portal, claimant

Insurance Times speaks to industry commentators on the early trends that are arising following the Official Injury Claim portal’s launch at the end of May

Nearly two months down the line since the Official Injury Claim (OIC) portal was launched, Carpenters Group director Donna Scully has emphasised that “so far, the OIC [portal] does not work as well as the old portal” because litigants in person (LiP) have had “issues uploading and initiating claims”.

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