Insurer Analysis – Page 26
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FeaturesFraud Charter: Online Injury Claim portal could be ‘fraud hotbed’ but figures down
The data from the new OIC portal could be a ’real positive’ for the insurance industry, but it needs to be handled with care
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AnalysisGreen parts strike environmental and economic gold – so why are insurers holding back?
As the UK focuses on minimising CO2 emissions, the insurance industry can contribute and ’reset the goalposts’ around repair processes and parts manufacturing
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FeaturesBrokers investing in technology set to continue as ‘face-to-face broking not fundamentally necessary’
Technology has been vital during the Covid-19 pandemic as the insurance industry embraced remote working, but will broker investment in technology continue?
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FeaturesGibraltar: Light touch regulator or rock steady market of the future?
Solvency II requirements have ‘levelled the playing field’ between the Gibraltar and UK insurance markets, according to exclusive insight from Insurance DataLab and Insurance Times
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FeaturesTravel resumes post-lockdown – but what is the impact on fraudulent holiday sickness claims?
In the past, fake holiday sickness claims cost the travel sector ‘hundreds of millions of pounds’. Will coronavirus now contribute to this as holidaymakers once again venture outside the UK?
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FeaturesOpinion: Bottom lines boosted in 2021’s H1, but what does H2 have in store?
Many insurers have bounced back financially from the Covid-19 pandemic in the first six months of 2021, yet uncertainty around upcoming claims trends means bottom lines are not out of the woods yet
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FeaturesBriefing: Addressing emerging geopolitical risks is ‘major growth opportunity for insurers’
New Lloyd’s report calls for innovation around insurance for geopolitical risks as it identifies 10 ‘paradigm shift’ factors that could affect whether current cover is still fit for purpose
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FeaturesTemporary motor insurance offers fraudsters ‘vast and immediate opportunities to exploit’
The Covid-19 pandemic has caused a shift in different types of crash for cash fraud – Insurance Times finds out what this means for the insurance industry
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FeaturesInsurance sector needs to do more to attract talent from outside the industry
‘The outdated image of the insurance salesman has long gone’ as the sector works to engage talent with a focus on ‘future gazing’
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FeaturesBriefing: Why Zurich is having a purple patch
Zurich is showing promise in both the UK and group wide
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FeaturesInsurance sector still to demonstrate ‘meaningful change’ around diversity and inclusion
The Dive In 2021 festival will reveal a ‘big pool of talent that people don’t realise they are not tapping’
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FeaturesTop five Lloyd’s managing agents fall to underwriting loss as Covid hits hard
Insurance DataLab gets behind the numbers of Lloyd’s largest managing agents exclusively for Insurance Times – the stats show that coronavirus-driven losses are still sucker punching businesses
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FeaturesIn Focus: What features do brokers want to see on software platforms?
Industry commentators discuss what innovation they would like to see on broker software platforms
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FeaturesBriefing: Aviva delights shareholders, but long-term questions remain
Chief executive Amanda Blanc’s long-term vision for Aviva remains in question
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News AnalysisGhost broking continues to be a ‘substantial problem’ for the industry
As the IFB warns new and younger drivers about bogus car insurance policies, Insurance Times finds out what this means for the industry
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FeaturesBriefing: Will anyone admit to price walking?
Transparency around remedying price walking practices could provide a reputational boost, but will any businesses ‘fess up and make their strategy changes public?
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FeaturesBriefing: Can offering a good customer experience lead to higher profits?
There’s always been talk of how good customer service can work wonders for your bottom line, so I’ve done the maths to find out the real impact of customer experience on underwriting profits
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FeaturesTop insurers and brokers for customer experience revealed
While motor insurers battle it out for first place when it comes to customer experience, Insurance DataLab showcases the impact of poor complaints handling on CX, analysing whether brokers or insurers have the upper hand statistically
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FeaturesBriefing: Gefion bankrupt - why do brokers lose their senses with unrated insurers?
Gefion’s bankruptcy repeats the familiar tale of unrated insurers
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FeaturesBriefing: Industry ‘nervous’ about potential ‘avalanche of claims’ missing from OIC portal
At long last, the Official Injury Claim portal is here. Insurance Times’s Fraud Charter attendees reveal current concerns with its functionality amid low claims notifications
