Interviews – Page 3
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IT InterviewWayne Jefferson: ‘ETrading will ultimately become more complex’
’We don’t want unwieldy question sets that become way too complicated for a customer and put them off eTrading,’ says head of eTrading
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IT InterviewInsurers will need to take the pain if they are to make the most of AI – Esure
Having the right underlying systems in place to support AI functionality is crucial, according to insurer’s chief customer officer
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IT InterviewChris Rolland: ‘Doing the right thing’ as a competitive advantage
’That flight to quality that we’ve seen across the insurance industry in the past few years has become more important, especially in travel insurance,’ says chief executive
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IT InterviewChris Newton: Send Technology is focused on ‘solving real world problems for underwriters’
Chief technology officer believes the commercial insurance sector is ’ripe for disruption’
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IT InterviewJacqueline McNamee: ‘Transparency of data’ is key challenge facing MGA market
Jacqueline McNamee, chief executive at C-Quence, outlines how the MGA is looking to deliver for its broker partners, as well as reveals her views on how the MGA market will evolve over the upcoming year
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IT InterviewMarkel’s success relies on ‘having the right people’ to pick up broker calls
A business can have the ’best trained staff, but if employees are not willing to pick up the phone, no amount of technology will make a difference,’ says underwriting director
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IT InterviewSimon Lancaster: SJL Insurance seeks ‘to provide that link between broker and underwriter’
Chief executive outlines ‘fiercely independent’ wholesale broker’s organic growth trajectory, emphasising that the firm is ‘still very much a relationship business’
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IT InterviewTheo Duchen: ‘More work to do’ around eTrading complex insurance products
’Complex [risks are] not that easy to compare. [They often have] terms and conditions which need quite a lot of interpretation,’ says co-chief executive
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IT InterviewSam White: Stella Insurance is focused on ‘solving the problem, not owning the proposition’ for domestic abuse policy
Chief executive would ’love to see domestic abuse and rape crisis support embedded in all home and motor insurance policies’
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IT InterviewJason Storah: Insurance must be ‘more deliberate’ in ‘attracting and fostering talent’
Aviva seeks to collaborate with brokers on ‘really valuable’ talent attraction, alongside continuing to invest in measures designed to bolster brokers’ businesses and cement working partnerships
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IT InterviewLiz Latter: Qlaims’ mission to bring concierge claims management to the mainstream
’To be able to give clients support at that moment in time when they most need us is just the right thing to do,’ says chief executive
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IT InterviewMike Keating: MGAs must ‘maintain rating discipline and not chase market share in a softening rate environment’
Insurance Times quizzes Managing General Agents’ Association chief executive Mike Keating on the trade body’s latest conference, deepening broker and MGA partnerships and predictions for the MGA market this year
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IT InterviewMark Lomas: ‘Broader’ perspectives needed to address ‘complex’ risk landscape
Lloyd’s head of culture talks about the importance of inclusion in an effective insurance market ahead of this year’s Dive In festival
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IT InterviewJames Slaughter: Apollo’s CUO on the importance of vision and a ‘gin and tonic document’
’This sector is a fabulous industry, but fraught with unsolved problems,’ says chief underwriting officer
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IT InterviewNick Turner: Circular economy approach could reduce cost and carbon footprint of claims
Nick Turner, head of surveying at loss adjusting firm Woodgate and Clark, explores how the insurance market can better manage claims costs while also supporting greater sustainability by embracing the concept of the circular economy
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IT InterviewRob Corner: Dual targets organic and acquisitional growth in upcoming 12 months
Chief distribution officer at Dual UK, Rob Corner, explains what brokers can expect from the MGA in the coming year, as well as outlines key trends impacting the MGA market
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IT InterviewJo Musselle: Hiscox targets ‘new distribution deals’ with brokers as part of ‘omnichannel’ strategy
Market-wide appetite ‘to trade more in a digital way’ sees insurer commit to roll out high net worth proposition on eTrade extranet by year-end, says chief underwriting officer
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IT InterviewRamesh Singh: ‘Watch this space’ as Aviva bolsters financial lines with new talent
The industry should ‘watch this space’ for developments in financial lines, says underwriting director
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IT InterviewChris Hall: QuestGates’ new investment will accelerate growth plans
’With this new investment, we can be just a little bit more ambitious and a little bit quicker, while still being conservative,’ says chief executive
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IT InterviewPaul Howley: From account executive to startup broker
’I have a family to look after as well, therefore it was difficult to just start from scratch,’ says managing director
