Interviews – Page 40
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IT InterviewBroker Service Q&A: How Markel’s claims experience has improved amid restructure
Insurance Times speaks to Markel’s head of claims Richard Napoli about a key service factor being explored in the broker service survey amid the firm’s restructure
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NewsIndustry veteran and ex-Coverbox director joins app-based insurtech
He has almost two decades of experience working in the general insurance industry and is one of the founding members of insurethebox
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NewsQBE’s former head of SME and e-trade joins fast growing broker
He also worked at RSA previously
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News AnalysisArron Banks outlines billion-pound ambitions
Eldon’s billion-pound ambition, Brightside and the Remainer ‘witch hunt’
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NewsFormer AXA Partners head of innovation reflects on potential technological changes in insurance industry
Milan Sud discusses how technology and customer expectation has changed the face of insurance as he reflects on his past three years at AXA Partners
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NewsThe female-led property insurance repair firm gunning to work with insurers
The hardening professional indemnity market has meant huge premium hikes leaving some contractors unable to get the cover they need
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NewsClive Nicholls: Adjusting to life after Crawford & Co
Outgoing president reflects on his high-profile career and the hazards of going “from 100mph to zero”
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Online onlyBroker Service Q&A: Tokio Marine HCC reveals the secret to coping with greater claims volumes
With the Insurance Times Broker Service Survey 2019/20 now open, Tokio Marine HCC’s underwriting director John Booth tells Savan Shah how understanding brokers is key to its operation and how it has dealt with the influx of claims over the past year
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NewsThe startup aiming to help brokers solve the short-term insurance pickle
Last Thursday Pikl celebrated its growth with a launch party while revealing its progress to Insurance Times, its founder and chief executive explains the insurance dilemma around short-term rentals
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Online onlyBroker Service Q&A: Home & Legacy reveals net promoter score
Insurance Times speaks to Home & Legacy’s managing director Barry O’Neill about the five service areas being explored in the broker survey
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IT SpotlightsClive Nicholls to retire from Crawford and Co
He has worked at the firm for over a decade
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NewsAspen selects new chief executive amid management reshuffle
Two new co-chief underwriting officers will replace the new recruit’s previous role
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NewsTasker continues management overhaul with new retail broker chief hire
Thomson will need to focus on integrating two newly bought brokers into Tasker’s retail broking division
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AgendaBe Wiser plans acquisitions and new AI technology to grow business
Be Wiser chairman Mark Bower-Dyke talks about his plans to return the business to growth
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Breaking NewsAviva appoints new chief operating officer from rival Zurich
Appointment sees current group chief operations and IT officer Nick Amin move on to support Aviva’s strategic review work in Asia
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AgendaMcCafferty puts focus on broking with 18-month Brightside investment plan
McCafferty spells out which areas of the business will receive investment and how he is shaping Brightside as a ‘2020s broker’
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AgendaMarsh UK boss Lay opens up on integration of ‘feisty’ JLT
Marsh’s UK and Ireland chief executive says the $5.6bn deal has had an impact on the personality of both Marsh and JLT
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NewsInterview: Adrien Cohen - the Tractable founder blazing a trail in insurtech
Insurtech has both the data and the AI as it hopes to live up to the hype
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AgendaDistribution model facing fundamental change, MGAA head warns brokers
MGAA chief executive Peter Staddon speaks to Insurance Times about brokers ‘screwing the system,’ capacity problems facing MGAs and how to attract new talent
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AgendaCatlin and Brand detail recipe for success with Convex
Stephen Catlin and Paul Brand are back and making waves already with their new start-up venture Convex. Insurance Times spoke with the pair to discuss why they are getting back in the game and why they have a specific advantage over rival insurers
