Latest News – Page 2286
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The claims crusade gets personal
Bill Paton has revamped Zurich's claims division, but his job's only just started Helen Groom talks to the man with the passion.
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Home delivery
How insurers treat household claims is a key part of their reputation Analyst Defaqto examines the range of services offered by the major providers.
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Crime fighter
The FSA's head of financial crime, Philip Robinson, tells Michael Faulkner that brokers need to be as aware as insurers about financial crime risks
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Adjusting to loss
Brokers are divided about bringing claims handling in-house James Sullivan reports.
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Self-regulation under test
Jonathan Russell finds that allowing claims management companies to self-regulate has become a defining moment for the Claims Standards Council
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Sharpening up standards
The damage management industry is embracing new training standards Not everyone is convinced. Caroline Jordan reports.
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Suppliers on demand
SMEs can easily fail if claims are not dealt with efficiently So what are insurers doing to preserve their customers?
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Blown Away
Four major hurricanes in one Gulf of Mexico season has pushed loss adjusters to their limits Katy Dowell reports.
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Efficiencies lead to customer satisfaction
Customer satisfaction is the goal in settling claims, but the effectiveness of day-to-day claims processing is the key to reaching it, says Jason Richards
