IBM and Prima Solutions have developed a voice-activated automated system for reporting motor insurance claims.
Under the pilot project, customers reporting a claim would be able to phone their insurer, identify themselves with their insurance contract number and answer a questionnaire describing the accident.
The customer would then be given a claim number as proof of reporting the claim, which would be processed in the same way as files created on the internet, said the companies.
The technology companies said the automated reporting was designed to help customers report claims out of hours, or to help customers without access to the internet.
The new application supported by IBM middleware technology and Prima Solutions software platform can be integrated with legacy systems, they said.
