FOS complaint levels climbing despite Consumer Duty reforms
Insurance DataLab examines the latest Financial Ombudsman Service (FOS) complaints data to question whether Consumer Duty has had the desired impact
Further reading
A race to the bottom – the unintended consequence of GIPP?
Four years after the introduction of GIPP, and with slowing premium growth finally allowing its impact to be assessed, Insurance Times investigates whether the rules spawned a worrying unintended consequence – and whether an Irish model might provide the remedy
FOS targets resolving 80% of cases within six months in 2026/27
’The continuous delivery of changes and improvements to our service and the framework in which we operate will be a key focus next year,’ interim chief executive
Briefing: The true cost of cyber attack losses – and why cyber cover should not be a hard sell
Howden’s Rebooting growth report paints a frightening picture of cyber related losses, with poor product penetration still a concern for this line of business
Briefing: Making insurance careers a choice rather than ‘falling’ into the profession
If market participants are to futureproof UKGI, then the old adage of falling into an insurance career rather than decisively opting for this professional pathway has to be eliminated – instead, more transparent career architectures, greater sector-wide visibility and better outreach to new talent must be a priority
Briefing: Attracting talent in the UK insurance industry – Progress, challenges and opportunities
A perception problem is the biggest stumbling block UK general insurance encounters when attempting to attract forward thinking talent – but how is the industry addressing such a challenge and where can it double down on positive performances to showcase UKGI as a career destination?
Briefing: Mind the toes on which you tread as trust is the real currency of UKGI
UK insurance staffers need to stop treating networking introductions like a finite commodity and adopt a more American mindset to collaboration if they want to nurture professional allies for the long term
Briefing: Neurodiversity could be insurance’s talent success story
The sector should make a bigger deal of its diversity and inclusion wins
Ryan Gill: Steering Bspoke ‘delicately’ through a broker service transformation
With long-term investments coming to fruition, the MGA group’s recently appointed chief executive sets out how broker service improvements will promise a return to a five star rating and drive growth in 2026
Drazen Jaksic: The ‘disruptor’ focusing on ‘continuous improvement and acceleration’ at Zurich UK
Insurer chief executive looks to level up firm’s strategic plans after a year in post, while committing to deliver ‘world class service’ to broker partners
Nancy Bewlay: ’When I hear uninsurable, I often think the homework hasn’t been done’
After 33 years in the industry, Axa’s first group chief underwriting and pricing officer tells Insurance Times why excluding emerging risks like AI goes against insurance’s core purpose.
What lies ahead for UK insurance in 2026?
‘The pace of change today is different because of multiple forces compounding simultaneously,’ says chief executive
Briefing: The fast and slow market of driving innovation
James Nicholson: What to keep an eye on in the claims sector for 2026
The Big Question: What will industry innovation for UKGI look like in 2026?
In Focus: How should the industry adapt to AI written insured submissions to prevent accidental application ‘fraud’?
Hackers using stolen insurance documents to tailor ransomware demands
Briefing: Mind the toes on which you tread as trust is the real currency of UKGI
FOS complaint levels climbing despite Consumer Duty reforms
Major shake-up of employment law raises challenges for UK businesses
UK regulation driving commercial insurance away from London, Zurich tells Lords
Briefing: Neurodiversity could be insurance’s talent success story
The Big Question: What regulatory risks or opportunities would UKGI see under a Reform UK government?
Briefing: Overarching soft reinsurance market at 1/1 sets out insurer opportunities for 2026
Ryan Gill: Steering Bspoke ‘delicately’ through a broker service transformation
Drazen Jaksic: The ‘disruptor’ focusing on ‘continuous improvement and acceleration’ at Zurich UK
Top 50 Brokers: Consolidation of the consolidators sees top 10 brokers stay in situ for 2025
Top 50 Brokers: Best strategic fit will win the day in broking M&A
Briefing: Unwrapping the FCA’s super complaint response
Top 50 Brokers: Which brokers were flying high in 2025?
What lies ahead for UK insurance in 2026?
Nancy Bewlay: ’When I hear uninsurable, I often think the homework hasn’t been done’
Top 50 Brokers: Consolidators double down on M&A integration for 2025
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registered in England & Wales with number 01676637
at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a Gannett company
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