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Biba 2026: Commercial insurance is too complex to automate but AI can still transform it

By 2026-05-18T08:08:00

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’We will always need underwriters, because we need underwriters to make the decision,’ says managing director of commercial and chief distribution officer

Artificial intelligence may be reshaping commercial insurance, but it will not replace underwriting expertise any time soon, according to Aviva managing director of commercial and chief distribution officer Dave Martin.

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