’Integrating predictive fraud data is crucial for automating complex workflows, particularly in the claims space,’ says COO
Cytora has partnered with Pilotbird, a provider of lifestyle analytics, to reduce claim leakage and improve payout accuracy.
The collaboration will allow commercial and P&C insurers utilising Cytora’s digital risk processing platform to integrate Pilotbird’s actionable insights into their claims workflows.
Pilotbird’s technology analyses open-source to improve claims payout accuracy and to evaluate claims with publicly available data.
”By combining Cytora’s claims digitisation capabilities with Pilotbird’s intelligence, customers can payout claims faster and more accurately while identifying ineligible cases for further review,” Cytora said.
”Furthermore, this allows insurers to allocate adjuster time only on the most impactful claims, improving the overall efficiency of resource deployment. The real-time delivery of actionable insights derived from social data points supports informed decision-making in managing claims.”
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This partnership is the latest agreement Cytora has reached as it continues to build out its data ecosystem for insurers.
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It follows a period of significant growth for Cytora, including collaborations and the recent launch of enhancements leveraging agentic AI to bring new levels of performance and explainability to risk assessment.
Juan de Castro, chief operating officer at Cytora, said: “Integrating predictive fraud data is crucial for automating complex workflows, particularly in the claims space.
”Our partnership with Pilotbird embeds cutting-edge lifestyle analytics directly into our claims digitisation workflow, allowing carriers to dramatically improve their detection of ineligible claims, reduce false positives and ensure adjuster resources are focused only on the most impactful cases. This immediate access to open-source evidence is key to driving efficiency and delivering improved loss ratios across products like workers’ compensation and auto claim.”
Evgeny Aleksandrov, chief executive at Pilotbird, added: ” Our partnership with Cytora is vital for embedding sophisticated claims intelligence directly into the digital claims lifecycle.
”Pilotbird’s open-source intelligence platform delivers ~14x-56x ROI by improving payout accuracy, cycle time and loss control. Pilotbird’s integration with Cytora’s AI-powered workflow provides commercial insurers rapid claims intake, evidence-based triage and improved adjusters productivity for workers’ compensation and auto claims ”
His career began in 2019, when he joined a local north London newspaper after graduating from the University of Sheffield with a first-class honours degree in journalism.
He took up the position of deputy news editor at Insurance Times in March 2023, before being promoted to his current role in May 2024.View full Profile
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