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Insurance documents still rival classic novels in length – Fairer Finance

By 2025-08-26T13:00:00

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‘Two years on from the introduction of Consumer Duty and many policy documents and T&Cs from across financial services are still far too complex and lengthy,’ says managing director

Travel insurance policy wordings remain among the longest in financial services with an average of 22,666 words, despite the FCA’s Consumer Duty rules requiring firms to make communications more understandable for customers.

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