To rectify the negativity surrounding the business interruption test case and the resulting impact on trust in the sector, ‘there is clearly work to be done at an industry level’ says Sicsic Advisory MD
More than a fifth (22%) of UK adults now trust insurance companies less because of the Covid-19 pandemic, while 36% believe the insurance industry did not do enough to help consumers in its coronavirus response, according to research by the FCA.
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