Sedgwick identifies £41m in fraud savings across 2025

Service provider Segdwick’s international claims fraud strategy resulted in £41m of insurance fraud-related savings across 2025, the firm’s data showed. 

This figure represented an 11% year-on-year uplift in savings from 2024.

The firm’s data also identified a number of fraud trends, including an increase in fraudulent claims enabled by artificial intelligence (AI) technologies, such as false claims supported by AI-generated images, convincing fake documentation or the emergence of synthetic identities. 

Steve Crystal, head of fraud and investigation services for international at Segdwick, said: ”In one case, a would-be fraudster obtained authentic insurance paperwork form an inline document exchange platform, successfully using this to change a genuine policyholder’s contact information and bank account details and then making a modest claim in anticipation of a quick settlement. 

“As it happens, having done what could said to be the ‘hard part’, he failed because an alert claims handler spotted an issue with the claim itself, with an investigation then proving fraud.”

Crystal also emphasised the threat of identity fraud, influenced by AI’s ability to generate synthetic identities and removing the need for identity theft, adding that the technology was “unquestionably accelerating the growth in” this type of fraud.” 

Negative impacts

Commenting on the £41m of savings Segdwick had made, counter fraud operations director Adam Parry said: ”Our results for 2025 evidences our commitment to protecting insurers from bad actors that negatively impact the honest majority. 

“The introduction of our own AI-based counter fraud technology during the year led directly to increased levels of suspect claims being identified and resolved much earlier in the claim lifecycle. 

“Our solution, combined with our wider counter fraud strategy, provides a robust defence against a new breed of fraudsters who unwisely attempt to use AI for financial gain.”

Crystal added: ”Insurance fraud is a daily crime with serious financial impact. And this isn’t a victimless issue – not only does it strike at the heart of global markets, but it impacts genuine customers.

”It’s a real crime with real consequences and having a strategy to tackle it must be part of the cost of doing business nowadays.”