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The key lesson learnt as OIC portal reaches two-year milestone

By 2023-06-01T10:00:00

Whiplash, OIC portal

’One thing we have learned is that reforms of this complexity need in future to be implemented only when processes have been properly stress-tested,’ says executive director

The “rushed launch” of the Official Injury Claim (OIC) portal has taught the industry that “reforms of this complexity” need to be implemented “only when processes have been properly stress-tested,” according to executive director of the Association of Consumer Support Organisations (ACSO) Matthew Maxwell Scott.

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