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Claims
News Analysis
Briefing: When more care is possible, what care is right?
Sharon Brown, founder and chief executive at the Pet and Equine Insurance Association (Peia), questions whether the insurance sector’s approach to increasing limits has become part of the problem
News
Commercial motor brokers favour in-house claims teams
‘Claims handling has become one of the defining areas of differentiation in commercial motor,’ says claims director
News
Half of brokers more likely to switch insurers after poor claims experience
’Half of dissatisfied brokers now say they are unlikely to place business with that insurer again, while more than four in five say their trust has fallen,’ says co-founder
News Analysis
Claims performance emerges as a key battleground for broker loyalty
New claims data from Insurance DataLab shows that brokers are increasingly souring on insurers that provide them with poor claims outcomes
News
Poor claims experience puts future business at risk, research finds
‘The commercial consequences of getting claims wrong look like they’re getting a bit more severe,’ says co-founder
News Analysis
Fraud Charter: AI-generated ‘swamp of activity’ threatens to overwhelm insurer fraud and complaints teams
‘The dereliction is having a queue of complaints which aren’t being dealt with because there is a mountain of AI slop that you just can’t physically work through,’ says law firm partner
News
Zurich UK calls for regular property inspections as suspected cannabis farm incidents rise
’Our specialist claims investigation unit has dealt with cannabis farm claims worth £9.4m since 2022 alone, highlighting the scale of the problem,’ says head of claims fraud
News Analysis
Briefing: Evolving crash for cash threat hits UK motorists and insurers with more sophisticated tactics
Detective inspector Chris O’Donovan, deputy head of the City of London Police’s Insurance Fraud Enforcement Department, explains how crash for cash fraud has evolved to now feature identity theft elements and greater use of mopeds
Sponsored Content
Why motor claims need smarter data at FNOL – LexisNexis Risk Solutions
Sponsored content: Carla McDonald, director of product management at LexisNexis Risk Solutions, says that claims processes, particularly at FNOL, often still rely on fragmented, reactive models built for a simpler market
News
Cila appoints youngest ever president
’Experience will always be fundamental to our profession, particularly when dealing with complex losses, but we must create opportunities for younger practitioners and people with different backgrounds and perspectives to contribute and lead,’ says appointee
News
High Five: Catch up on the biggest stories this week
Insurance Times rounds up the top five stories making headlines across the market from 7 to 11 September 2026
News
Litigation funding now a ‘permanent feature’ of civil justice landscape
‘For insurers, the practical implication is this – funding is now an important part of litigation risk,’ says associate professor of law
News Analysis
Briefing: What UK flight chaos means for insurers – and is parametric insurance key?
Insurers could be facing a busy period, with the Civil Aviation Authority highlighting that while airlines have responsibilities to look after passengers, ‘extraordinary circumstances’ mean ’they are unlikely to be entitled to compensation for delays or cancellations that were directly caused’ by an air traffic control issue
News
Travel insurance sector a ‘noticeable absence’ from contributory data sets
‘These initiatives span several markets and, in some cases, have existed for several decades – the noticeable absence is travel,’ says actuary
News Analysis
Briefing: How to lose friends and alienate Rolex wearers
Clegg Gifford chief executive Toby Clegg questions whether a future advantage in underwriting may lie in more accurately pricing the risks originating from moral hazard and insured behaviour
News
Staged e-bike and scooter accidents are an ‘epidemic up and down the country’
‘If you hit someone on a scooter, you’re immediately going to be terrified – and when people are terrified, it’s much easier get them at the scene, in shock, to admit liability,’ says partner
News
Drug trial saboteur jailed after £300,000 Antiguan travel insurance scam uncovered
‘NCA officers were investigating Thomas for attempting to sabotage a drugs trial when we discovered key evidence that he was also involved in significant and complicated attempts to defraud insurance companies,’ says investigating officer
News
FCA warns over-standardisation of insurance terms risks ‘hollowing out’ policies
’What you risk is actually hollowing out a policy to get to a particular point,’ says executive director
IT Interview
Matt Cox: Turning claims into a strategic asset at Allianz UK requires a 'mindset shift'
’This year’s pivot, from January onwards, has been to figure out how we maximise the benefit and the assets that we’ve got, as well as how we recognise claims itself as a strategic asset in the whole of the insurance cycle,’ says chief claims officer
News
Addept Insurance appoints new claims manager
’I am exciting to be joining a business with such a strong focus on claims excellence,’ says appointee
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