Travel
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NewsFCA imposes growth cap on Markerstudy following governance concerns
‘A cap has been agreed with the FCA that both parties consider appropriate and consistent with our strategy and customer-focused growth ambitions,’ says Markerstudy spokesperson
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News AnalysisTracking what 180,000 real consumers spend on general insurance
Insurance Times analyses the current and credit account spending of 180,000 real UKGI customers over the last 12 months, to gain a rare insight into the building blocks of the personal lines market
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NewsRepeat offender imprisoned for false travel insurance claim
‘These measures are intentionally robust and are a powerful deterrent to others who might consider defrauding insurers and their customers,’ says manager
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News AnalysisBriefing: Unwrapping the FCA’s super complaint response
There was nothing particularly exciting about the regulator’s statement on the home and travel insurance markets, but what did we expect?
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NewsFCA commits to market improvements in home and travel super complaint response
’We’ll be monitoring consumer outcomes and will continue to hold firms and their senior leaders to account for making improvements, to help build trust and make sure people get fair value insurance,’ says the FCA’s director of competition and interim director of insurance
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NewsAllianz to cut up to 1,800 jobs in travel insurance sector
The cuts are likely to impact positions in call centres the hardest, as AI increasingly replaces manual processes
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IT Awards 2025Insurance Times Awards 2025: AllClear receives glowing reviews from its ‘data-powered tailoring’
Chris Rolland, chief executive at AllClear, talks about the company’s submission for the Customer Champion of the Year – Broker award
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NewsTravel insurance red tape costs GPs 110,000 hours a year
’Outdated systems are wasting millions of pounds of NHS resources, eating into GPs’ time and leaving patients stranded abroad waiting for urgent care,’ says chief growth officer
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NewsMultitrip travel insurance policies see yearly price falls
‘This feels like a deliberate move to encourage more travellers back into the market and to capture loyalty as overseas travel continues to normalise,’ says director
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NewsFOS data shows travel insurance complaints up 17%
‘High uphold rates can be far more damaging to trust than sheer volume alone and, as this FOS data shows, some insurers still have work to do,’ says co-founder
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News AnalysisOzempic confusion putting travel insurance at risk for thousands
‘This confusion isn’t academic, it has real consequences for millions of Britons purchasing travel and health insurance,’ says chief executive
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NewsTravel insurance increasingly offering 24/7 medical support
‘With more people travelling year-round, including for gap years and remote work, medical access while abroad is becoming more relevant,’ says expert
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NewsSuperscript partners with travel technology marketplace to simplify risk coverage
’Our partnership with Superscript will help our travel industry partners to find innovative and competitively priced insurance solutions for a wide range of business risks,’ says chief product and new business officer
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NewsTravel insurance payouts reach £472m for 2024 – ABI
Trade association has published travel insurance tips designed to encourage best practice when insurance customers are buying cover
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NewsHigh five: Catch up on the biggest exclusive stories this week
Insurance Times rounds up the biggest exclusive stories from 28 July to 1 August 2025
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News AnalysisPet and travel insurance complaints rise amid regulatory scrutiny
In particular, claims journeys appear to be causing customer dissatisfaction, says market intelligence firm
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News AnalysisMarket responds to FCA clamp down on 'poor' practice in claims
’Transparency in claims handling is paramount, fostering trust and demonstrating a genuine commitment to customer well-being,’ says head
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News AnalysisLatest FCA complaints data reveals drop in motor-related disputes
Motor insurance – the second most complained about product covered by the FCA – saw a drop of 22,000 complaints lodged in the second half of 2024, reversing a trend of increasing complaints
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NewsLaw firm highlights narrowing insurer exposure after Covid BI win
The judgment reinforces closed-list wording and may narrow remaining routes for pandemic-related claims
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Sponsored ContentPearson Ham: What pricing trends are hitting the UK’s travel insurance sector?
Stephen Kennedy, director at Pearson Ham, discusses the key pricing differences between single trip and annual multitrip policies
