Insurance Times Review of the Year – Q2 2025
Insurance Times looks at highlights from Q2 2025 in its review of the year, focusing on appointments, job cuts and people moves
Insurance Times Advent Calendar: Morgan Lyons
For the 18th day of advent, Morgan Lyons, head of retail commercial at Zurich, speaks about his insurance industry highlight of 2025, his Christmas message to colleagues and what he hopes to find under the industry’s Christmas tree for 2026
Zurich UK promotes for new operations director
’His appointment reinforces our commitment to delivering reliable service and driving innovation across our operations,’ says chief executive
Pen Underwriting secures new multiyear fleet capacity deal with Zurich
‘We are ideally placed to provide sustainable solutions and responsive service in sectors that have the potential for complex and catastrophic claims,’ says director
Insurance Times Advent Calendar: Georgina Davis
For the fifth day of Advent, head of regional market for the Midlands, south west and Wales at Zurich, Georgina Davis reflects on why shining a light on opportunities for talent matters
Insurance Times Awards: Zurich on 'leading the way' in customer care
Lynette Grocott, manager care manager at Zurich, talks about her firm’s entry to the Customer Champion of the Year – Insurer award
Continental Europe primed to adopt Consumer Duty type rules as ‘alignment between regulators’ gains prominence
French industry leader believes the UK’s ‘regulatory focus’ for general insurance oversight is set to ‘become the new norm in Continental Europe’
James Nicholson: What to keep an eye on in the claims sector for 2026
With the New Year in sight, Zurich’s chief claims officer predicts a significant uptick in claims from ’failing AI systems’ and ’wrong decisions’ being made regarding customer experience
Broker CEO Forum: Industry must make talent development ‘strategic and intentional’
’Having better, more well rounded individuals that understand all facets of the market is a real investment in the industry of the future,’ says insurer’s head of retail
Sector should not aim to implement AI as a ‘be-all and end-all’ solution
’The AI can recommend a course of action, but the handler has to take the final decision,’ says chief executive
James Nicholson: What to keep an eye on in the claims sector for 2026
With the New Year in sight, Zurich’s chief claims officer predicts a significant uptick in claims from ’failing AI systems’ and ’wrong decisions’ being made regarding customer experience
Georgina Davis: Making a mark on regional growth and future leaders
After six months in role, the sector’s youngest regional head has taken her division from strength to strength – writing over 30% more new business so far this year than in all of 2024
Nikki Lidster: Zurich UK reinforces ‘people business’ philosophy with investment in underwriters
’This investment in our underwriting team is about ensuring that brokers feel supported,’ says head of SME and trading
Insurance Times Advent Calendar: David Nichols
For the fourth day of advent, David Nichols, head of retail at Zurich UK, discusses the insurers achievements, regulation and customers
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registered in England & Wales with number 01676637
at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a Gannett company
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