Briefing: Covid-19 is making things complicated for personal lines insurers

Confusing

Consumers are craving simple products in the wake of the Covid-19 pandemic, but at the same time they want products that are adjustable and tailored to their needs. This means insurers need to find the right balance when designing their products, but that is easier said than done By insight ...

The Covid-19 pandemic, and particularly the business interruption scandal, has exposed the complex nature of insurance.

As such, consumers are demanding simpler products that are easy to understand, quick to purchase, and protect their privacy without being intrusive.

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