Analysis

Markel’s success relies on ‘having the right people’ to pick up broker calls

By 2024-09-04T07:00:00

staff succession

A business can have the ’best trained staff, but if employees are not willing to pick up the phone, no amount of technology will make a difference,’ says underwriting director

Insurer Markel was one of two firms that achieved a coveted five star status in Insurance Times’ Five Star Rating Report: Commercial Lines 2024.

For Mark Plews, director of underwriting at Markel UK, the insurer’s success in this year’s report stems from its focus on meeting brokers’ needs.

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