AXA PPP Healthcare has issued a new business support manual to its intermediaries to help them comply with FSA regulation for general and health insurance.

Part one comprises commentaries and questions and answers on:

  • Customer classification

  • Status disclosure

  • Assessing demands and needs

  • Recommending a suitable product

  • Demands and needs statements uInducements and training

  • Competence (including requirements for employees advising retail customers).

    • There are also tips on preparing an action plan for achieving FSA compliance and commentary on the new EU Distance Marketing Directive, which comes into force on 9 October.

    A second instalment, to be issued in October, will cover further aspects of regulation such as professional development and management information and reporting.

    The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

    Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
    Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.

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