AXA PPP Healthcare has issued a new business support manual to its intermediaries to help them comply with FSA regulation for general and health insurance.

Part one comprises commentaries and questions and answers on:

  • Customer classification

  • Status disclosure

  • Assessing demands and needs

  • Recommending a suitable product

  • Demands and needs statements uInducements and training

  • Competence (including requirements for employees advising retail customers).

    • There are also tips on preparing an action plan for achieving FSA compliance and commentary on the new EU Distance Marketing Directive, which comes into force on 9 October.

    A second instalment, to be issued in October, will cover further aspects of regulation such as professional development and management information and reporting.

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