All BSS articles – Page 3
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NewsBroker Service Survey 2017 – Rankings revealed
The headline results of the Insurance Times Broker Service Survey 2017 are in, and the top ranked insurers have been revealed
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NewsAgeas puts hundreds of jobs at risk as it plots broker closure
Company has entered into consultation with employees
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NewsLV='s Crane reveals why insurer topped service survey for brokers
Broking chief Mike Crane says LV= will not be complacent despite topping broker service survey in personal lines
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NewsClaims company launches support offering for brokers
CEC said it has never been more important to ensure compliance
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NewsBroker Service Survey 2016: Rankings revealed
Lorega and Covéa Insurance/LV= are brokers’ top choices for commercial and personal lines
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NewsBroker Service Survey 2016/17: Find out which insurers will be ranked
Find out which insurers and underwriting agencies will feature in this year’s edition of the BSS
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NewsAviva’s Hemming: job cuts will not harm broker service
Aviva’s SME commercial director gives more detail on job cuts rationale
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NewsBroker Service Survey – Your forum to drive change in UKGI
Broker Service Survey – Your forum to drive change in UKGI Insurance Times has launched the annual Broker Service Survey – now in its 11th year. Brokers up and down the country are keen to reveal which insurers provide the best service levels, and which areas they ...
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NewsExpert View: Taking broking back to the Good Old Days
MGB Insurance Brokers head of broker development Pat Boreham on achieving higher standards and increased customer satisfaction
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NewsBroker Service Survey: Have your say about insurer partners
Insurance Times is launching the survey for the 2016/17 Broker Service Survey (BSS), now in its 11th year. Over the next few weeks, more than 1,000 brokers across the UK will be asked to rank the performance of their insurer partners across a wide spectrum of ...
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NewsGeneral insurance complaints rise 4% in 2015/16 - FOS
New complaints to the Financial Ombudsman Service (FOS) about general insurance products, excluding PPI, rose by 4% to 31,284 in the 12 months to 31 March 2016, compared with the 30,080 it received in 2014. According to the FOS annual review released today, of the complaints ...
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Online onlyBriefing: How AXA UK transformed itself and the challenge it faces
When he was on form, the wonderfully named Frenchman Philippe Maso y Guell Rivet could deliver some delicious metaphors and crisp descriptions for journalists. And as Insurance Times met Maso on a beautiful spring day in March 2009, the AXA UK chief executive was in fine ...
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Online onlyThe ITEX View: How brokers can succeed in the digital age
Embracing new technology can represent a real opportunity for brokers to add value, ITEX chairman Nigel Norman says
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News'Nobody is prepared to say the unpopular things' - Amanda Blanc
AXA’s Amanda Blanc was voted Insurance Times’s Insurer CEO’s CEO of the year for the second time in 2015 Here she talks about her passion for claims, innovation and concerns over broking business models There’s a moment at the Insurance ...
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NewsPoor communication is still big driver for motor complaints to FOS
FOS said when insurer fall back on jargon like “misrepresentation” or “fault claim” it can leave people frustrated
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NewsFOS general insurance complaints up 5% in second half
Upheld rate for general insurers improves to 35%
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NewsBroker Service Survey 2015: Sterling tops ranking
Covéa-owned insurer tops Insurance Times Broker Service Survey rankings again
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NewsDouble triumph for Sterling in Broker Service Survey
Sterling top of brokers’ estimations for both commercial and personal lines
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NewsBroker Service Survey reveals brokers' favourite insurers
Subscribers can access full rankings for commercial and personal lines
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NewsRevealed: The risers and fallers in the Broker Service Survey
Find out what brokers think of their key trading partners
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