The Citizens Advice Bureau (CAB) has called for claims management companies to be officially regulated.

According to a report from the CAB, 'no win, no fee' firms are failing accident victims by leaving them with little or no compensation and with hidden costs to pay.

More than 200 advice bureaus said claims management companies subjected injured people to high pressure sales tactics without considering personal needs.

The report also rejected the notion that a compensation culture had arisen in the UK. It said only one in three people who had a right to compensation after an accident made a claim.

The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.

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