Claims – Page 252
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NewsAnalysis: Will McKenzie Friends be the new cash cow for CMCs?
The insurance industry could face a new threat in its fight against spurious claims unless the government introduces safeguards for genuine claimants. Insurance fraud experts warn that the plan to increase the small claims court limit for personal injury from £1,000 to £5,000 will prevent a ...
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NewsCII urges industry to tackle lack of SME reputational cover
The CII is urging the industry to plug the gap in reputational risk cover for small-to-medium-sized enterprises (SMEs) in a new report. The report, by the CII insurance broking faculty’s New Generation group, details the growing threat of reputation damage being driven by advancements in social ...
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NewsModus launches home product on SSP
Managing general agency Modus has launched its Home Insurance Plus product on software house SSP’s platform. Home Insurance Plus is designed to cover a range of properties, property usage ad policyholders and provides coverage for buildings, contents and possessions. It is also available for homes of ...
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NewsAXA customers to manage end-to-end claims online in digital push
AXA is investing heavily in its claims proposition to enable customers to manage their own claims online. The insurer is currently testing the system with a large personal lines broker and through its direct travel business. The types of claims that can be made under the ...
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NewsQ&A: Chris Voller on how AXA is transforming its claims service
AXA is transforming its claims service to enable customers to manage their claims online from the moment they report it to the insurer to the point the claim is settled. This plans are part of a wider initiative by AXA to improve transparency around claims. Between ...
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NewsWunelli launches user-installable telematics device
Telematics provider Wunelli has launched a user-installable telematics device that plugs into a car’s 12-volt cigarette lighter socket. Wunelli said the device is around 15% of the cost of a traditional hard-wired telematics device, but offers similar levels of accuracy and data quality. The company claimed ...
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NewsInnovation blog: The role and importance of strategic marketing
Is your business truly customer-centric? Probably not says Murray Cox, digital strategy director of consultants Pancentric. And he says that until it is, you won’t be able to create a value proposition that appeals in the new marketplace
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NewsBeazley and Munich Re to launch cyber offering with broader cover
Beazley and Munich Re are planning to launch a cyber offering. The insurer and reinsurer will be offering tailor-made cyber policies with double the amount of coverage that was previously available. The policies will cover physical damage to property and bodily injury as well as more ...
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NewsRSG launches Lloyd’s-backed cyber-risk MGA
Ryan Specialty Group (RSG)’s underwriting division has launched EmergIn Risk, a London-based cyber-risk managing general agency (MGA). EmergIn Risk has secured an initial £20m of Lloyd’s capacity, which will allow it to offer global companies protection against exposure to system and network interruptions, data corruption or ...
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NewsBriefing: How can brokers thrive with customers going direct?
The closure of branches at Swinton and Hughes Insurance has once again raised questions about the future of the high street broker. The digital age is challenging for high street brokers selling general personal lines, but even commercial lines community brokers face the threat of customers ...
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AgendaAnalysis: Is there a future for the High Street broker in the digital age?
It was a proud day for Hughes Insurance. One-man band Leslie Hughes started selling car insurance over the phone in 1977 and grew the company into Northern Ireland’s largest independent broker by the time it was acquired in 2014 by Liberty Mutual. Chief executive Gareth Brady ...
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NewsDoctor charged with insurance fraud after IFED probe
A London doctor has been charged today (8 April) with insurance fraud following an investigation by the City of London Police’s Insurance Fraud Enforcement Department (IFED). Benjamin Chang, 56, of Sunnyfield, Mill Hill, London was charged with fraud by false representation, possession of articles for use ...
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NewsExpert View: Unintended consequences of proposed reforms must be fully assessed
Carpenters partner Donna Scully warns about the potential negative effects of the government’s latest attempts to beat whiplash fraud
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NewsClaims finalists tell their inspiring stories - Howden, Deacon, Bluefin, Alps, Pen and more
These heroes of claims entered the final straight on Wednesday when they presented their case before judges in London. The Insurance Times reporting team was there to hear finalists’ inspiring stories. Passionately committed to their customers, work colleagues and the world we live in ...
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NewsClaims finalists tell their inspiring stories – Markel, Willis IRM, Allianz, LV= and FM Global
The shortlisted candidates for the 2016 Claims Excellence awards entered the final straight on Wednesday when they presented their case before the judges. The Insurance Times reporting team was on hand to speak with them about what it means to be nominated. Passionately committed to their ...
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NewsClaims finalists on why the industry needs to up its game
Claims have always been important to the insurance industry: they are the measure by which customers value the product they have bought. But the industry’s efforts to improve claims outcomes for all involved have kicked up a gear in recent years, with more innovation than ever ...
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NewsMGA focused on 'minimising' loss ratio to launch with £30m capacity
The chief executive of a claims management firm is planning to launch a new managing general agency (MGA) which will specialise in van and commercial vehicles and will have a focus on “minimising loss ratio to maximise profit”. Pukka Insure, led by Sam White, has secured ...
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NewsInnovation blog: Carriers and buyers should work together to keep insurance relevant
Airmic chief executive John Hurrell looks at corporates’ changing insurance needs
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NewsWunelli’s Penny Searles launches telematics and insurance service
Penny Searles, co-founder and former managing director of telematics firm Wunelli, has launched a connected car service for used cars, which includes an insurance offering. Searles left Wunelli in May 2015. The new service, Smartdriverclub, is telematics based. Members are sent a device called the Smartplug ...
