Claims – Page 8
-
News AnalysisBriefing: What an unexpected pet insurance claim can reveal about Consumer Duty in practice
Is UKGI too focused on being a stickler for Consumer Duty rules, without properly considering the ethos and spirit of this outcomes centred regulation? Claims processes could be the rub here…
-
News AnalysisFresh faces, fresh thinking: Counter fraud leaders call for recruitment overhaul
‘We don’t start people there as apprentices or let them learn from the bottom up – and that’s probably a thing that could be done,’ says director
-
NewsHigh Five: Catch up on the biggest stories this week
Insurance Times rounds up the top five stories making headlines across the market from 12 to 16 January 2026
-
NewsBiba Manifesto 2026: Biba urges ‘sensible politics’ as homes keep being built in flood-prone areas
’Everybody is behind more homes being built in the UK, but it’s being sensible [about] how you build those, if you build them in areas of risk of flood,’ says deputy head
-
NewsRepeat offender imprisoned for false travel insurance claim
‘These measures are intentionally robust and are a powerful deterrent to others who might consider defrauding insurers and their customers,’ says manager
-
NewsSedgwick launches new London-based Global Specialty platform
’This is not just an expansion. It’s a strategic transformation with the best in the industry leading the way,’ says international chief executive
-
News AnalysisFOS complaint levels climbing despite Consumer Duty reforms
Insurance DataLab examines the latest Financial Ombudsman Service (FOS) complaints data to question whether Consumer Duty has had the desired impact
-
NewsFOS targets resolving 80% of cases within six months in 2026/27
’The continuous delivery of changes and improvements to our service and the framework in which we operate will be a key focus next year,’ interim chief executive
-
NewsAddept Insurance appoints new head of claims operations
’It is an exciting time to join the team and help to shape the claims operations, ensuring they continue to deliver as we see future product and client growth,’ says appointee
-
NewsIndication motor premium falls slowing despite 13% yearly drop
‘Motorists have benefited from lower insurance premiums driven by a continued decline in personal injury claims through 2025,’ says head
-
NewsFrozen pipe warning after £560,000 damage claim at four-bed house
‘By following some of these simple steps, policyholders can potentially save a significant amount of disruption,’ says managing director
-
NewsInsurance Times Review of the Year – Q4 2025
Insurance Times looks back at the most read stories from the fourth quarter of 2025, with brokers jailed, companies entering administration and brokers reorganising
-
NewsCity of London Police crack fake Lego theft insurance scam
The fraudster involved ’created a web of false identities, forged documents and fabricated claims to exploit the system for personal gain,’ explains detective constable
-
AnalysisChasing the update on ‘hit and miss’ claims tracking tools
Findings from this year’s Insurance Times MGA market report have exposed claims tracking tools as an area brokers want to be held under the microscope – but what should a successful claims tracking service look like for brokers and MGAs?
-
NewsFormer dentist and children sentenced for £350,000 dental insurance fraud
’This was a deeply calculated fraud, orchestrated by a former dentist who used her professional knowledge and personal influence to manipulate both her son and daughter,’ says detective sergeant
-
IT InterviewVictoria Sutton: Howden’s claims director on bringing back leadership in the sector
‘There’s often a confusion in thinking that you need to be a manager to be a leader, but you don’t, you don’t necessarily need to be doing the management bit – you can just be a leader,’ says business performance director
-
Sponsored ContentLetting the nat cat out of the bag – Intact Insurance
Sponsored content: Nigel Spencer, distribution leader at Intact Insurance, shares his insights on why natural catastrophes and extreme weather risks have become defining issues for the industry – and what steps can be taken to safeguard the future of renewable energy
-
IT InterviewDerek Coles: UGL Insurance’s chief executive talks ‘recalibrating’ after completing ‘three years in one’
’We’re like a chameleon, or a leopard that can change its spots – we can be different things to different markets and that’s what gives our business flexibility,’ chief executive tells Insurance Times
-
NewsInsurance Times Advent Calendar: Ian Hughes
For the eighth day of Advent, Ian Hughes, chief executive at Consumer Intelligence, reflects on GIPP, AI and other changes in the market
-
IT Awards 2025REVEALED: Which firms won at 2025’s Insurance Times Awards?
Around 1,000 UK general insurance professionals gathered in Park Lane last night to celebrate outstanding market achievements at flagship awards ceremony – but which firms took home gold, silver and bronze prizes?
