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Why staying up to date with engineering inspections matters more than ever – Allianz
Social mobility and belonging vital as class-based barriers persist – Zurich UK
Rethinking what an apprentice looks like in today’s insurance industry – Movo Partnership
Informal communications in professional services create new risks – Hiscox
- Edition
Informal communication ‘scope creep’ exposes CPS sector to ‘slowly changing claims environment’
‘Clients who are using these sorts of informal channels can create contractually and legally binding agreements and, if they then default on those agreements, or if they don’t deliver what the customer thought was being promised, then there’s a risk of being exposed to a claim,’ says partner
Further reading
WhatsApp rollout cuts email volumes 22% at Manchester-based broker
‘People want fast answers and zero hassle, rather than lengthy verification processes and long hold queues,’ says director
Behind the memes: Using social media to advocate education and industry transparency
The industry insider behind ‘The Hard Market’ – the internet’s ‘official unofficial source for insurance industry truths, memes, and mayhem’ – tells Insurance Times about going beyond the laughs to enact real change for the profession
Briefing: Ryanair’s real product is certainty – insurance can learn from that
What can the insurance sector learn from the different expectation management strategies employed by two of the world’s biggest budget airlines?
Briefing: Pet and equine insurance fraud becoming a market sustainability challenge
Sharon Brown, founder and chief executive at the Pet and Equine Insurance Association (Peia) discusses the need for a market reaction to the growing threat of fraud
Nafisah Hussain: IUA asks regulator to ‘engage with industry trade associations’ more
’We’re not asking for deregulation, which is a very different thing,’ says trade body’s director of public policy
Jon Bethell: The changing face of private client insurance
Verlingue’s head of private clients discusses rising costs, new wealth and shifting lifestyles that are redefining what a private client looks like
Luke Baker: Dovetail policy wordings are ‘a key concern’ for risk managers in combating increasingly fragmented yet interconnected risk landscape
Alongside tailored risk transfer, captive creation is booming in preparation for the next hard insurance market cycle, says insurer’s global and specialty director
Managing complexity and service are the future eTrade battlegrounds
Simon Bloomfield, head of imarket at Polaris UK, examines the findings of this year’s Insurance Times eTrading report
TechTalk: Hyperscale data centre boom triggers ‘call to action’ to break down insurance silos
Briefing: Can mutuals regain our interest?
Jon Walker: Crafting restructured Axa Insurance UK to be ‘bigger, broader, bolder’ in next three-year strategic cycle
Briefing: What must not be lost as insurance quotes emerge on ChatGPT
Briefing: Brokers are feeling the AI pain as questions come thick and fast
Briefing: Ryanair’s real product is certainty – insurance can learn from that
Residential property owners brokers win big amid strong scheme performances
Briefing: Pet and equine insurance fraud becoming a market sustainability challenge
Informal communication ‘scope creep’ exposes CPS sector to ‘slowly changing claims environment’
Managing complexity and service are the future eTrade battlegrounds
Banned breeds: Has the insurance market left dog attack victims exposed?
Insurance sector calls for ‘more pressure’ on technology firms to tackle online fraud
Briefing: The ‘Peace Dividend’ and its insurance equivalent
Motor and property spearhead recovery across UKGI’s biggest business lines
Briefing: Is more regulation really the answer?
The Big Question: Is UKGI distinguishing intentional D&I from performative action?
Briefing: Young insurance talent needs access – not just advice
Luke Baker: Dovetail policy wordings are ‘a key concern’ for risk managers in combating increasingly fragmented yet interconnected risk landscape
TechTalk: Hyperscale data centre boom triggers ‘call to action’ to break down insurance silos
In Focus: How can MGAs sustain growth over the next five years?
Briefing: Roman generals, rusty swords and the likely broker re-independence agenda
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registered in England & Wales with number 01676637
at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a USA Today company
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