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The bottleneck limiting growth for personal lines insurers – Applied Systems
Why staying up to date with engineering inspections matters more than ever – Allianz
Social mobility and belonging vital as class-based barriers persist – Zurich UK
Rethinking what an apprentice looks like in today’s insurance industry – Movo Partnership
- Edition
Fabricated claims have ‘overtaken’ ghost broking as sector's biggest fraud threat
‘We identified an increase in first party misrepresentation – people playing around with their risk criteria application stage to try and reduce the premiums – which is an indicator that perhaps the cost of living crisis is now hitting,’ says head of counter fraud
Further reading
Insurance sector calls for ‘more pressure’ on technology firms to tackle online fraud
Technology companies are not ’doing enough in terms of preventing online scams’, says ABI’s chief fraud and financial crime officer
Opinion: UK G20 presidency must be lever to mitigate international fraud
Fraudsters are exploiting siloed country fraud strategies to cash in on criminal activity, aided by the cross-border reach of artificial intelligence. Nations need to get on the same page – and fast
Briefing: The future insurance workforce will require a blended set of skills
Adam Harper, CII executive director for strategy, advocacy and professional standards, discusses the importance of the industry’s support for the Financial Services Skills Compact
Briefing: Confidence men and women – and the industry’s missing marketing narrative
Toby Clegg asks whether the sector is missing a trick in ignoring one of its most fundamental marketing narratives
Meltem Yazar: Claims Champion on how ‘every claims process can be improved’
Insurance Times’ Claims Champion of the Year explains why empathy, curiosity and questioning established processes are key to delivering fair customer outcomes
Jimmy Williams: How Urban Jungle is fending off fraud for renters’ financial inclusion
‘If we can tell the difference between a genuine customer who just happens to live in a lower income postcode and a fraudster, we can underwrite that better,’ says chief executive
Simon Waine: Homing in on ‘advice led broking’ and ‘client obsessed’ talent in Gallagher’s corporate division
Focusing on talent, rather than geography, is central to the broker’s service strategy moving forward, with recruitment volumes on the up for staff that have a ‘level of gravitas’, says corporate division managing director
Mark Thomas: The chief executive building a new model for SME insurance growth
Compare My Insurance chief executive Mark Thomas has built the broker around a digital-first model, targeting the underserved SME market while investing in technology, talent and data to support rapid expansion.
Briefing: The ‘Peace Dividend’ and its insurance equivalent
TechTalk: Hyperscale data centre boom triggers ‘call to action’ to break down insurance silos
Briefing: Can mutuals regain our interest?
Jon Walker: Crafting restructured Axa Insurance UK to be ‘bigger, broader, bolder’ in next three-year strategic cycle
Briefing: What must not be lost as insurance quotes emerge on ChatGPT
Letter to the editor: The FCA misses the point
Briefing: The future insurance workforce will require a blended set of skills
Meltem Yazar: Claims Champion on how ‘every claims process can be improved’
Briefing: Confidence men and women – and the industry’s missing marketing narrative
Jimmy Williams: How Urban Jungle is fending off fraud for renters’ financial inclusion
Opinion: UK G20 presidency must be lever to mitigate international fraud
Simon Waine: Homing in on ‘advice led broking’ and ‘client obsessed’ talent in Gallagher’s corporate division
Mark Thomas: The chief executive building a new model for SME insurance growth
In Focus: MGAs solidify status as hotspot for underwriter talent
Briefing: Ryanair’s real product is certainty – insurance can learn from that
Residential property owners brokers win big amid strong scheme performances
Briefing: Pet and equine insurance fraud becoming a market sustainability challenge
Informal communication ‘scope creep’ exposes CPS sector to ‘slowly changing claims environment’
Managing complexity and service are the future eTrade battlegrounds
Banned breeds: Has the insurance market left dog attack victims exposed?
Insurance sector calls for ‘more pressure’ on technology firms to tackle online fraud
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registered in England & Wales with number 01676637
at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a USA Today company
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