UK general insurance analysis

Story of the Day

Trine Davies: Countrywide Hearing on ‘holding the hand’ of vulnerable customers

2026-10-15T07:00:00+01:00By Harriet Scott

Having established Countrywide Hearing 14 years ago, the managing director reflects on the ‘clear gap in the market’ that left customers ‘not getting any support from their insurance company’

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Briefing: It’s not about which customers are vulnerable, but what you do about it

2024-05-29T09:00:00+01:00By Yiannis Kotoulas

Are we asking the wrong question when we ask for clarity on who exactly is vulnerable?

Matt Cox: Turning claims into a strategic asset at Allianz UK requires a 'mindset shift'

2026-09-03T07:00:00+01:00By Harriet Scott

’This year’s pivot, from January onwards, has been to figure out how we maximise the benefit and the assets that we’ve got, as well as how we recognise claims itself as a strategic asset in the whole of the insurance cycle,’ says chief claims officer

Briefing

Top 50 Insurers 2026: Aviva retains table title despite GWP dip

2026-10-15T08:00:00+01:00By Katie Scott

Insurance Times content director Katie Scott reviews the headline findings of this year’s Top 50 Insurers report, flagging where firms are winning, losing – and battling the soft market

Opinion: Milburn’s report is a spotlight – but UKGI must brainstorm the answers

2026-10-14T08:00:00+01:00By Katie Scott

An independent review commissioned by the government in 2026 paints a stark picture around young talent and their employment opportunities in the UK. As a sector, UKGI must not sit on its laurels – or the consequences will be severe

More Briefing

Interviews

Trine Davies: Countrywide Hearing on ‘holding the hand’ of vulnerable customers
2026-10-15T07:00:00+01:00By Harriet Scott
Having established Countrywide Hearing 14 years ago, the managing director reflects on the ‘clear gap in the market’ that left customers ‘not getting any support from their insurance company’
Russell White: Peach set to become main driver of premium across NPA Insurance
2026-10-06T06:00:00+01:00By James Cowen
’Peach will become more than 50% of the insurance company premium across all of NPA Insurance,’ says chief executive
John Toms: Claims, customers and his next chapter at Marsh
2026-10-01T07:00:00+01:00By Iris Hakaj
After more than three decades in the claims world, Marsh VP and senior claims consultant John Toms has handled everything from major fires and business interruption losses to theft and subsidence. But, for him, the job still comes down to being there when a client needs help

More interviews

Insurance Times reveals MGA Survey 2026/27 results
2026-10-14T06:00:00+01:00
Top 50 Insurers 2026: What size really says about underwriting performance
2026-10-09T07:00:00+01:00
High Five: Catch up on the biggest stories this week
2026-10-02T14:00:00+01:00
From keyless hacking to conflict zones – how the UK’s stolen vehicles fuel a global trade
2026-09-28T07:00:00+01:00

More Data Matters

‘It’s not about robots’ – Zurich says technology should remove friction, not judgement

2026-10-13T07:00:00+01:00By Iris Hakaj

Insurance Times’ latest webinar with Zurich explored how insurers can use technology to deliver faster, more efficient trading without sacrificing underwriting judgement, broker relationships or the human element of claims

TechTalk: When AI becomes the front door to insurance, who decides what's inside?

Further reading