Briefing: ‘Disappointment’ remains about OIC’s lack of ADR amid digitalisation scrutiny


Did the government miss a trick by not signposting online alternative dispute resolution via the Official Injury Claim process?

Editor Katie Scott shares insights from Stewart McCulloch, managing director of online ADR platform business Claimspace - she explores whether the latest batch of OIC portal data flags that alternative dispute resolution should, in fact, be connected to the new claims system.

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