Insurer Analysis

AI

News Analysis

TechTalk: When AI becomes the front door to insurance, who decides what's inside?

2026-10-05T07:00:00+01:00By

As AI platforms become a new route into insurance, the industry faces a critical question – when a chatbot recommends a policy, can customers tell where information ends, advice begins and commercial influence starts?

Sharon Brown, Peia

News Analysis

Briefing: When more care is possible, what care is right?

2026-09-30T08:00:00+01:00By

Sharon Brown, founder and chief executive at the Pet and Equine Insurance Association (Peia), questions whether the insurance sector’s approach to increasing limits has become part of the problem

AI boat

News Analysis

TechTalk: Vibe-coding could leave insurers ‘crashing on the rocks’

2026-09-30T07:00:00+01:00By

The ’biggest misconception’ about vibe-coding in the market is that ‘AI-generated code reduces the need for governance’, says head of emerging technology risk

risk management ai

News Analysis

In Focus: Can cyber insurance keep up with AI?

2026-09-29T07:00:00+01:00By

AI is rapidly changing the nature and scale of cyber threats, raising questions over whether insurers have the data, modelling and policy wordings needed to accurately assess, price and cover risks that are evolving faster than the market itself

standing out

Analysis

The Big Question: Are specialist commercial lines the answer to soft market rate pressure?

2026-09-25T07:00:00+01:00By

As the appetite for specialist lines grows, industry experts discuss what is underpinning the shift in the commercial market – and how specialism could be the missing link to standing out and beating rate competition in soft market conditions

race competive advantage

News Analysis

Claims performance emerges as a key battleground for broker loyalty

2026-09-24T07:00:00+01:00By

New claims data from Insurance DataLab shows that brokers are increasingly souring on insurers that provide them with poor claims outcomes

James York, Cropped

News Analysis

Briefing: Forget escape, it’s water itself we need to start insuring

2026-09-23T09:00:00+01:00By

Persistent drought and the UK water sector’s instability raise important questions for the sector around the potential provision of new products

chat bot fraud

News Analysis

Fraud Charter: AI-generated ‘swamp of activity’ threatens to overwhelm insurer fraud and complaints teams

2026-09-21T07:00:00+01:00By

‘The dereliction is having a queue of complaints which aren’t being dealt with because there is a mountain of AI slop that you just can’t physically work through,’ says law firm partner

Toby Clegg

News Analysis

Briefing: How to lose friends and alienate Rolex wearers

2026-09-09T08:00:00+01:00By

Clegg Gifford chief executive Toby Clegg questions whether a future advantage in underwriting may lie in more accurately pricing the risks originating from moral hazard and insured behaviour

diversity and inclusion lloyds

News Analysis

Beyond the D-word – does insurance still believe in diversity?

2026-09-04T07:00:00+01:00By

As the insurance industry moves away from dedicated diversity and inclusion initiatives towards broader conversations about culture, talent and skills, the question is whether this marks genuine progress – or simply makes an old problem less visible

Ajay Mistry - Gambit Partners (2)

News Analysis

Briefing: Dive In is ending – DEI cannot end with it

2026-09-03T09:00:00+01:00By

Ican co-founder Ajay Mistry looks back at the successes of DEI-focused insurance event Dive In – and says that what comes next will be vital

Matt Cox

IT Interview

Matt Cox: Turning claims into a strategic asset at Allianz UK requires a 'mindset shift'

2026-09-03T07:00:00+01:00By

’This year’s pivot, from January onwards, has been to figure out how we maximise the benefit and the assets that we’ve got, as well as how we recognise claims itself as a strategic asset in the whole of the insurance cycle,’ says chief claims officer

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