Insurer Analysis

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News Analysis

Shopping and switching rates continue to fall among home insurance customers

2026-05-21T07:00:00+01:00By

New data from Consumer Intelligence reveals that home insurance policyholders’ shopping and switching behaviour has fallen to record low levels over the past two years, though some evidence indicates that trend may be changing

James York, Cropped

News Analysis

Briefing: The price of expertise in professional services

2026-05-20T08:00:00+01:00By

With the advent of AI forcing an evaluation of the price for expertise, it is worth considering how the industry could be differently constituted

squeezed costs pound in a vice

News Analysis

On the mid‑tier squeeze – too big to exit, too small to absorb the shock

2026-05-19T07:00:00+01:00By

The mid-tier insurance arena has become a ‘no man’s land’ for firms too large to be nimble specialists and too small to achieved the industrialised efficiency of the global giants, says management consultant

beckyhenry

IT Interview

Biba 2026: Intact eyes new commercial lines ‘opportunities’ in eTrade – Becky Henry

2026-05-14T07:00:00+01:00By

Following a dip in the insurer’s extranet score in Insurance Times’ Five Star eTrading report 2026, the insurer’s vice president of eTrade says it is focused on revitalising ‘stagnant’ products to keep pace with broker service needs

competition (2)

News

What’s to play for in Insurance Times’ upcoming eTrading Report 2026?

2026-05-11T07:00:00+01:00By

Ahead of this month’s release of the eTrading Report 2026, Insurance Times has revisited the 2025 edition to analyse the key battlegrounds as firms challenge for a prestigious five-star award

Joanne Musselle

News Analysis

Jo Musselle: How Hiscox wants underwriters to ‘see around corners’

2026-05-08T07:00:00+01:00By

’Our job is to deal with the market that’s in front of us, not the market we’d like to be in front of us,’ says chief underwriting officer

vet dog

Analysis

Will the CMA cap for UK vet prescription fees fix the ‘broken’ pet insurance market?

2026-05-07T07:00:00+01:00By

The Competition and Markets Authority’s intervention in veterinary prescription pricing has sharpened the focus on transparency, raising questions over how pet insurers will move beyond a ’race to the bottom’

AI, workflows

News Analysis

Briefing: Insurers need to remember the value of a human touch in claims

2026-04-29T08:00:00+01:00By

While AI is becoming more valuable to insurance firms, customers feel it is essential that the human touch remains in claims

claims performance

News Analysis

Claims performance comes into sharper focus as brokers seek placement certainty

2026-04-29T07:00:00+01:00By

A new survey from Insurance DataLab sheds light on how claims experience is shaping broker behaviour – and why it is becoming a critical tool in navigating an increasingly complex placement landscape

claims performance

News Analysis

In Focus: Is claims experience beginning to overtake price as the deciding factor for customers?

2026-04-24T07:00:00+01:00By

Customers are increasingly beginning to pay attention to the claims performance of different insurers, but has this metric superseded price? Sector experts discuss the direction of travel.

driverless car

News Analysis

In Focus: Are stronger rules on data sharing needed for insurers to deal with driverless car claims?

2026-04-23T09:05:00+01:00By

’As car manufacturers own and control the systems in their vehicles, there is no guarantee they will voluntarily hand over information to AV insurers seeking to explore recovery options,’ says legal advisor

balancing act

News Analysis

Briefing: Placement is becoming a balancing act for brokers

2026-04-23T08:00:00+01:00By

Broker and insurer relationships are now underpinned by so much more than familiarity and a firm handshake – transparency and data around insurer performance is pivotal in supporting brokers to meet client expectations

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