All articles by Katie Scott – Page 54
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News AnalysisFOS receives 68,735 new complaints between July and September
Payment protection insurance (PPI) remains the most complained about financial services product with 12,742 new complaints this quarter
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NewsPrivate equity firm and Singapore wealth fund to buy WTW’s Miller
The deal marks the first step in Cinven’s new financial services-focused strategy
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NewsConnected car data can transform insurers into ‘guardian angels’
However, the sector still needs to forge affordable partnerships with vehicle manufacturers in order to use connected car data to improve the FNOL and claims experience
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NewsFCA’s focus on fair value marks industry ‘step-change’
Industry experts say that the ‘status quo has to change’ and that the concept of fair value now needs to be embedded within organisational culture and business models
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IT InterviewMinster Law unveils digital claims portal to tackle customer apathy
Law firm boss emphasises that the legal sector needs to ‘come to the table with solutions’ to combat the personal injury market’s challenges
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NewsDelivering mobility as a service will require investment from insurers – QBE
QBE’s director of underwriting believes insurers are engaged with the mobility as a service journey in order to stay relevant and to influence road safety
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NewsMotor insurers should escape Covid-caused industry reputational damage - ABI
Industry experts debate why motor insurers should not be tarred with the same brush when it comes to consumer mistrust in the insurance sector as a result of unpaid Covid-related business interruption claims
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NewsPersonal injury sector 'laying down arms' amid Covid crisis - LV=
The insurer’s GI claims director explained that collaboration has trumped the traditional adversity that typically reigns within the personal injury sector
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NewsAverage motor claim cost in Ireland rose 4% between 2018 and 2019
Compensation for litigated settlements in Ireland averaged €46,214 between 2015 and 2019, with legal fees coming to €23,409 for these cases
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NewsCoventry-based broker closed by FCA
The regulator ordered the firm to cease carrying out regulated activities under a client money order
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NewsBrokers define hard market and struggling economy as their biggest concerns
Research by Aviva also signposts Brexit as the potential cause of an economic decline
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News‘Data-driven world of mobility’ can be ‘real power for good’ says MIB’s Clayden
Speaking at the ABI’s virtual motor conference, the MIB boss explained that insurers need to be ‘absolutely alive’ to the opportunities presented by data
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NewsBrightside sees EBITDA improvements in broking business
Placing IQED into run-off has impacted 2019’s financial figures, but the business’s broking activity is showing positive growth
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NewsFCA outlines key drivers of harm for Lloyd’s and London Market in new ‘Dear CEO’ letter
The letter, which is targeted at Lloyd’s and the London Market intermediaries and MGAs, provides an overview of the areas of focus within the regulator’s supervision strategy
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NewsBriefing: Claims service could come under the microscope after FCA’s pricing report
Commercial brokers told Insurance Times that a quality claims service is more important than competitive pricing, aligning with the FCA’s refreshed stance around fair value
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NewsAXA reports €38bn revenue for P&C in last nine months
Both commercial and personal line results fluctuated due to the ongoing Covid-19 pandemic
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NewsMGAs need to adopt ‘ecosystem mindset’ to deliver value to customers
In the latest MGAA webinar, attendees learn how an ecosystem approach can help to drive internal efficiencies and produce greater value for customers
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NewsBiba confirms digital conference and exhibition for 2021
The trade body’s annual spring event will move to a digital platform for next year, after 2020’s conference and exhibition was cancelled due to the coronavirus pandemic
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IT Interview‘Mediocrity cannot be tolerated’ in impending LiP portal says Minster Law boss
Although the Litigants in Person portal is pencilled in for an April 2021 launch date, Shirley Woolham warns that unless it is ‘absolutely workable’, then further delays should be recommended
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NewsAgeas confirms new UK chief distribution officer
The new hire was formerly Aviva’s propositions director
