All articles by Katie Scott – Page 53
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NewsReputation is ‘hidden’ claims cost insurers must mitigate
A customer’s bad claims experience and the overall reputation of the insurer can have a correlating impact on claims costs, agreed expert panel
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NewsInsurers must be proactive around interventional rehab ahead of whiplash reforms – Connexus Group
Expert panel suggests that it is imperative to engage with third parties early in order to grasp a fuller understanding of claims costs
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NewsEthos Broking is ‘planning and preparing vigorously’ for Brexit, says MD
Ethos’ plans include the creation of ‘a Maltese PCC for one of our existing partners’
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News‘Partnership-led ecosystem’ central to future of broker success
It is not ‘feasible’ or ‘reasonable’ to expect brokers to have in-house capability for a myriad of value-added services, says broking chief executive
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NewsLV= pays out £10m in storm damage claims this year
The insurer says that the average storm claim cost is £2,600
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NewsUnderwriting is ‘battlefield that remains to be conquered’ by technology – Swiss Re
Expert panel agrees that the use of technology and data is transforming the role of the underwriter and that ‘tech-fuelled’ insurers need to be the norm rather than the exception
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NewsGeneralist brokers ‘can’t stay ahead’ in ‘asymmetric’ economic downturn – Partners&
Industry experts agree that brokers need to forge sector specialisms in order to better understand their customers and to ensure success post pandemic
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NewsFSCS to crank up supplementary levy to accommodate for firm failures
The general insurance distribution class retail pool will need to stump up an extra £29m, for example
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IT InterviewIn Focus: Independent brokers have ‘a mindset for survival’ – Ethos Broking
Building resilience while navigating the Covid-19 pandemic lies in forging progressive growth supported by the foundations of culture, communications and care, says Ethos Broking’s managing director
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Features‘Gross profit’ terminology confusion creates underinsurance hazard – Sedgwick
Determining insurable gross profit versus an accounting gross profit can be a headache for policyholders, however if calculated incorrectly, the ramifications on business interruption claim payouts could be impactful. Insurance Times explores the issue as well as possible solutions
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FeaturesBriefing: Productivity vs staff wellbeing – the homeworking conundrum
Productivity gains should not be at the detriment to employee wellness, especially as the pandemic presents a ‘mental health timebomb’
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NewsAlmost half of insurance professionals mulling career change post-pandemic - KMPG
Research reveals opportunity for insurers to invest in staff training if they want to attract and retain talent
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NewsBrokers need to be SME business partners to secure success post Covid – Markel
Expert panel agrees that an advice-led approach complete with value-added services, such as tax and legal support, is the future of commercial broking post pandemic
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NewsARAG confirms new chief financial officer in preparation for Moreton retirement
The new hire has worked at firms such as QBE and Markel International
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NewsHowden buys cyber and technology-focused broker
The company says the purchase ‘supercharges our growth in this important market’
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IT InterviewIndustry has work to do to regain customer confidence – Zurich
Zurich UK’s head of retail believes insurers are ‘absolutely all aligned’ to repairing the reputational damage caused by the FCA’s test case and confusion over business interruption cover
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NewsTake greater heed of climate risks, insurers warned
Law firm partner says insurers may need to take a leaf out of cyber insurance’s book with ‘explicit exclusions’
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NewsEsure revamps management team with two new appointments
The new hires will support the business with its digital transformation journey
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NewsPIB Group earmarks further European expansion with Polish acquisition
This is the business’s third purchase within Europe
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NewsLiP portal to undergo third stage of testing in new year
The Motor Insurers’ Bureau confirms that the online service is ‘85% ready’
