Latest News – Page 2365
-
News
Creating a slice of Britain offshore
Offshoring has been under fire recently, with complaints focusing on poor customer service. But call centres in India are going to great lengths to iron out the cultural divide. Stephen Bromberg reports from NU's Delhi operation
-
Comments/Letters
Rehabilitation focus must be on quality of life
Rehabilitation is getting some attention, but progress is slow and a shift in focus towards quailty of life for the claimant is needed, says Lord Hunt
-
Comments/Letters
Experienced interviewers are key to rooting out fraud
VFM results show that old-fashioned claims handlers have the upper hand over lie detectors, says Ben Cook
-
Comments/Letters
Kinnect response
The comments of the chief executive of Lloyd's regarding Kinnect, as reported in your 2004 Lloyd's guide, need a response.
-
Features
The learning method
In our continuing series on designing training courses Kate Foreman suggest ways of defining the most appropriate individual learning method
-
C-Zone
Going Places
CountrywideThe Countrywide network has expanded its broker and insurer relations teams.
-
Archive
New compliance help for FSA application forms
Alexander Forbes Risk Services and IFA Mentor have launched an online service to...
