The insurer intends to mitigate ‘rocketing’ claims costs for consumers, says head of claims customer delivery

Allianz Commercial has updated its fleet policies to automatically use sustainable repairs, with the aim of improving claims efficiency for customers.

Under the insurer’s new fleet policy wording, green parts will be fitted for non-safety-critical repairs where an appropriate part is available.

The changes will apply to the insurer’s motor fleet and small fleet policies from 1 March 2023 and will be extended to its complete mini fleet soon afterwards.

A green part is an undamaged component that has been salvaged from another vehicle – Allianz said its suppliers only use parts where conformity has been certified.

The parts – which are newer than, or the same age as, the components replaced – come from the same manufacturer with the original guarantee.

All repairs on vehicles under customers’ ownership – whether completed with green parts or not – will be made within Allianz’ Approved Repairer Network (ARN), as the firm feels costs and quality are better controlled in-house.

Customer’s who use the ARN will be incentivised in the form of an excess reduction, added the insurer.

‘Rocketing’ prices

Eibhlin Swan, head of claims customer delivery at Allianz Commercial, said that “the costs of motor claims have been rocketing in the market”, leading the insurer to target ”[supporting its] customers to keep their claims costs under control”.

She continued: “For us, the solution is to work closely with our repairers. The incentive and the warranty we provide for ARN repairs show the trust we place in our partners’ skills.”

Meanwhile, Allianz Commercial’s head of commercial motor Gerry Ross added: “Using more green parts in the repair process is the right thing to do.

“It’s good for our customers as it will reduce their claims costs and repair times. It’s also good for the environment as it reduces waste and carbon emissions.”