Best practice for safer driving has been a focus following the government’s proposed road reforms in August 2025 – the potential impact of rule changes on claims means the industry simply cannot be a passenger in these conversations
Net combined ratios (NCRs) of 100% and 107% are forecast for the next two years respectively in the motor insurance market
‘Two years on from the introduction of Consumer Duty and many policy documents and T&Cs from across financial services are still far too complex and lengthy,’ says managing director
‘If you think you can deceive the police and your insurance company, think again. We will uncover the truth and when we do, the consequences can be severe,’ says detective constable
‘Our customers will benefit from the combined strengths of both organisations at every stage of their repair journey,’ says head
‘Motorists heading to these airports face an elevated risk of a collision, which goes beyond the usual challenges of driving,’ says director
‘As BEVs become more mainstream, insurers are no longer treating them as niche risks,’ says chief executive
Customer trust and insurers’ financial performance has nosedived in recent years when it comes to the motor insurance market – both pricing and claims processes must be stripped back in order to drive improvements
’We, as an insurer, welcome any measures that give us and our older customers assurance that they meet the required standards required to hold a driving license,’ says chief underwriting officer
’It’s encouraging to see motor premiums have fallen for a second consecutive quarter, offering some much-needed relief to drivers,’ says head
‘Until detailed legislation is in place, it is not possible for us to fully consider how insurance for self-driving vehicles will work in practice,’ says managing director
’He deliberately targeted high-value vehicles to create the illusion of genuine thefts,’ says detective chief inspector
’The UK’s driving landscape, shaped by the rising cost of living and evolving lifestyles, is fuelling an unprecedented demand for flexible motor insurance,’ says industry expert
The FCA has raised concerns that referral fees in the motor market can drive up the lifecycle and cost of claims – however, market participants are tight-lipped about next steps for this model
Embedded insurance can act as a ’lubricant’ to support car manufacturer sales, notes chief executive
The acquired business ’has a highly impressive brand reputation and deep expertise in the caravan and leisure markets’, says co-founder
’We urge brokers to start selling this product again – which offers valuable protection that their clients have been missing,’ says business development manager
‘The priority is to ensure we deliver the best value for our shareholders and Cuvva,’ says chief executive
‘This ruling could have implications for the insurance industry,’ says financial services partner
’Fleets aren’t resisting the sustainability agenda – they’re navigating practical challenges at different speeds,’ says deputy chief executive
The Insurance Times Five Star Rating Report is the first at-a-glance guide to insurer experience, created for brokers by brokers.
The ratings distil the key findings of the well-established Broker Service Survey into an indispensable tool to help brokers select the right insurer for their clients. Insurers are rated on the experience they offer to brokers using an easy to understand Five Star system, with the best insurers in the market receiving a coveted Five Star rating.
View the 2023 Personal Lines Report