The technology is set to cut the time taken in claims handling
Allianz has launched a “defendant hub” which uses artificial intelligence (AI).
The insurer states it will cut stage 3 claims handling time by 30 minutes.
It is in partnership with Keoghs law firm – a legal service provider to UK insurers.
The new digital proposition will enable the firm’s injury claims handlers to action Ministry of Justice Stage 3 claims in one click.
Defendant hub
Allianz believes it is its “first automated end-to-end digital solution” for stage 3 claims.
Ministry of Justice stage 3 claims may include legal proceedings if parties cannot agree how much a claim is worth.
The new defendant hub enables handlers to perform steps automatically and collect outcome data for motor and casualty bodily injury claims.
This eliminates manual data input.
After a stage 3 hearing details of the award given is captured by Counsel and automatically populated in Allianz’s system.
Amanda McCarthy, Allianz’s technical claims manager, said: “We are continuously looking for ways to improve our claims proposition and make improvements for our customers. The addition of Defendant Hub will significantly reduce our handlers’ time, creating an average saving of half an hour per claim.
“As well as improving operational efficiency, the data collected by the Hub will enable us to drive better insight from these types of claims. The results will give us the opportunity to improve our strategies as well as having a competitive edge.”
Building
Using the old system, handlers would check and respond to a court proceedings pack, and manually download documents relating to the claim to pass on to legal providers.
After the hearing the outcomes would be shared with handlers to put back into the system.
It builds on Lauri – which Keoghs developed, which claims to be the first AI lawyer for the insurance market by communicating directly via system integration or email using natural language processing.
Dene Rowe, director of innovation at Keoghs, said: “We launched Lauri to enable claims handlers to achieve better outcomes without unnecessary paperwork and delays. It’s great to see Allianz adopt solutions that further delivers on those ambitions, and we anticipate that it will help drive efficiencies and insights.”
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