Covid-19 is just an excuse for poor service from the insurance industry says broker MD


Ann Manning, managing director at Henley-on-Thames-based broker ManningUK, says she is ‘ashamed of our industry’. Here, she describes her recent experiences with insurers during the coronavirus pandemic…

Am I the only person who has lost the will to live? I have been in the insurance broking industry for 36 years and I have never known such appalling service and attitude as we are experiencing at the moment.

Insurers, you need to wake up and fast before this industry is destroyed beyond recognition.

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