A customer’s bad claims experience and the overall reputation of the insurer can have a correlating impact on claims costs, agreed expert panel
Insurers need to look to their reputation and to delivering a good claims experience if they want to mitigate any “hidden” claims costs within their business, said Peter Emson-Sewell, delegated claims, process and governance lead at MS Amlin.
Speaking at a webinar hosted by Gallagher Bassett, titled ‘Opportunities and outcomes 2021: Understand the true cost of claims for insurers and improve financial outcomes’, Emson-Sewell said that an insurer’s reputation clearly correlates with its claims costs, making it something that more businesses need to bear in mind.
Read more…
We’re glad you’ve chosen Insurance Times as your source for industry news and hope you’ve been enjoying reading articles from our award-winning team of journalists.
Gain access to more of our exclusive, breaking stories, interviews and news analysis as it happens. Registering is quick, easy, free, and will also have the additional benefits:
Stay on top of the insurance game with our subscription! Get unlimited access to over 80,000 articles, in-depth analysis, exclusive reports by industry experts, and our Five-Star rating system to compare companies and find the best fit for your business needs - view subscription options.