Personal Lines related articles – Page 3
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News AnalysisMarket responds to FCA clamp down on 'poor' practice in claims
’Transparency in claims handling is paramount, fostering trust and demonstrating a genuine commitment to customer well-being,’ says head
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News AnalysisLatest FCA complaints data reveals drop in motor-related disputes
Motor insurance – the second most complained about product covered by the FCA – saw a drop of 22,000 complaints lodged in the second half of 2024, reversing a trend of increasing complaints
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NewsFCA issues update on investigation into premium finance market
’Typically, when firms charge extra for premium finance, the annual percentage rates are in the range 20-30% but almost 20% of consumers pay over 30%,’ says regulator
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NewsMultiple cash for crash fraudsters arrested in coordinated police raids
‘The safety of the public comes first and there is no place to hide for those who seek to exploit and endanger others through insurance fraud,’ says detective chief inspector
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NewsHigh five: Catch up on the biggest exclusive stories this week
Insurance Times rounds up the biggest exclusive stories from 14 to 18 July 2025
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NewsPolicyholders worried as extreme weather becomes the norm
’Baselines are shifting, records are becoming more frequent, and temperature and rainfall extremes are becoming the norm,’ says Met Office
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NewsTesco appoints new insurance chief executive after bank split
‘We now have an incredible opportunity to continue to deliver for our customers,’ says new appointee
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Sponsored ContentHome market is seeing ‘natural bifurcation’ as need for specialist underwriting increases – Pen Underwriting
Andrew Booth, managing director of SME and personal lines at Pen Underwriting, explains underlying trends in the home market and why the rise of non-standard risks is causing class changes
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NewsMonzo escalates insurance strategy with launch of homeowner cover
Monzo’s second insurance launch intensifies its push into financial services with app-based protection
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News AnalysisBriefing: Is pet insurance reaching a breaking point?
With record-level premiums and a rising number of complaints, pet insurance is facing some serious questions over Fair Value and customer outcomes
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NewsClose Brothers to exit some broker relationships in retreat from personal lines
’While personal lines has played an important role in our retail offering for many decades, the market environment has changed,’ says provider
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NewsPets at Home set to launch own insurance proposition
‘Our vision is on track to build the world’s best pet care platform,’ says retailer
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NewsFall in pet insurance premiums begins to accelerate
‘With average prices now 2.6% lower than a year ago, it’s clear that market conditions are shifting,’ says product manager
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NewsWTW hires new senior director for ICT business
’The opportunity to collaborate with our regional teams to support clients in addressing their changing risk exposures and optimise their capital position makes this is an exciting time to join WTW,’ says appointee
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NewsInsurers must outpace claims inflation by identifying emerging ’unknowns’ – Peter Graham
The industry risks ‘missing a trick’ if it doesn’t adopt a broader perspective on claims inflation as ‘the game has changed’ due to global economic factors affecting settlement costs, says MGA’s non executive chairman
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NewsBridgehaven and IWG join up to launch insurance-backed guarantee for Iknowa
’By making best use of the Iknowa network and technology, we aim to deliver excellent support to the property owner at their time of need,’ says director
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NewsE-bike boom exposes regulatory and insurance gaps
E-bike use is rapidly rising, but outdated rules and poor data collection is making insurance harder to deliver
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News AnalysisBriefing: As Aviva completes DLG takeover, is more personal lines market consolidation on the cards?
The personal lines market is hotting up, with big players looking at acquisitions in this area
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NewsRejected pet damage claims hit £801m as owners unaware of home cover limitations
‘It’s clear from our survey that many pet owners don’t realise their home insurance probably won’t cover them if their pet causes damage,’ says home insurance professional
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NewsVan premiums drop by 4.7% over last year
’The deflationary trend started as we moved into 2025,’ says analyst
