Personall Lines – Page 153
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Markets & RisksMarkets: Insurance 2.0 on motor cover
Mystery shopping by the research services company Celent reveals that UK insurers offer the best experience of buying motor cover online compared with other European countries.Celent, which focuses on the use of information technology in global financial services, based its judgment on quoting, usability and channel management (advising customers on ...
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NewsHastings acquires Renew in drive to double customers
Company also has new high street ambitions
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Online onlyAxa re-designs motor trade product
New benefits for SMEs and corporate market, claims insurer
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Online onlyNew Hastings aggregator to make charity donations
Not-for-profit insurance comparison site to give away profits
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News AnalysisCheck this out
Tesco, which has just reported record profits, is about to open the first of 30 in-store bank branches. With plans to expand its insurance range, should brokers be concerned that a High Street giant is muscling in on their territory? Lauren MacGillivray investigates the importance of the personal touch.
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NewsGovernment sets target to cut ‘intolerable’ road toll
Plan could cut number of motoring claims and reduce premiums for young drivers, say insurers
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NewsRSA makes callback pledge to court commercial business
Insurer makes three hour promise to brokers
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Online onlyGuest blog: John Sims
The Lorega boss says UK insurers are not safe from the financial crisis yet
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In BusinessPick the right platform to get personal
Using the latest communications technology to cultivate long-term, one-to-one customer relationships will give you a competitive edge, advises Ellis Williams
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ClaimsAffinity into infinity
The right insurer can help all kinds of organisations, from major banks to charities, nurture customers and members while generating extra revenue. What are the secrets of mutally happy partnerships?
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In BusinessYou’ve got to be able to show and tell
Islamic insurance may be attracting more interest but still needs to exist side-by-side with conventional business. Flexible IT is the key to servicing both markets, says Ian Forwood
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NewsMoneyextra adds call centre support to aggregator site
Website’s managing director expects double-edged service to convert 25% of visitors into buyers
