Regulation – Page 92
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IT InterviewLockton's Brett Warburton Smith on the impact of GDPR, 'poor brokers' and the progression of cyber insurance
Ahead of speaking at the Cyber Insight event on 14 November, Lockton partner, Brett Warburton Smith speaks to Insurance Times about GDPR and whether the industry is doing enough to improve understanding among SMEs
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NewsFCA report details the third party outsourcing failings behind Liberty fine
The FCA report into why Liberty was slapped with a £5.3m fine today details how over 14,000 customers were unfairly treated
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NewsLiberty Mutual fined £5.3m for unfair claims and complaints handling
The FCA administered the fine after Liberty was found to have unfairly rejected customer claims and complaints
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NewsRevealed: the best and worst performers at handling customer complaints
Insurance Times analysis of Financial Ombudsman Service data reveals the insurance firms with the greatest proportion of complaints resolved in the customer’s favour for the first half of 2018
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NewsFOIL launches new London division
It will discuss some of the larger thematic issues the insurance industry faces
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NewsFCA and PRA creating forum to combat expensive climate change threat
Climate change could hike capital increases for insurers
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NewsFCA extends ombudsman service to more SMEs
Smaller SMEs will now be able to use the FOS for complaints
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NewsSMCR - the 'complicated' regulation that has the potential to change employee culture
We could see a change in the culture of employees when the Senior Managers & Certification Regime comes in this December, but are companies ready? And is the change worth it?
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AgendaMGA selling broker reignites ownership debate
With brokers owning MGAs and insurers owning brokers, how is the industry dealing with potential conflict of interest issues that might arise?
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NewsABI extends consumer education initiative to include travel
The campaign originally focussed on property, motor and small business insurance
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News'Meet our standards or cease trading' – FCA sends warning shot to CMCs
Head of claims management regulation at the FCA, Garry Hunter outlined what he hopes will happen with CMCs after it takes over regulating them in April 2019
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AgendaFCA fines Tesco Bank £16.4m for "avoidable" cyber attack
The attackers netted £2.26m from the attack in November 2016
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NewsICO fines Bupa £175,000 for data protection failures
The data of 547,000 customers was extracted by a Bupa employee and offered for sale on the dark web
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News“Look very carefully at policies” insurers warned ahead of FCA pricing review
Industry experts have warned insurers there will be “harsh external criticism” of the market following the investigation into pricing
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NewsFCA to launch investigation after dual pricing super-complaint
An investigation of the pricing practices of general insurance firms was today announced by the FCA in its 2018/19 business plan
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NewsQuarter of brokers unaware of new directive starting from Monday
Survey found 27% of brokers were completely unaware of the Insurance Distribution Directive
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NewsNo-deal Brexit could see drivers needing “green cards” from insurers
The need for green cards could potentially see insurers having to hike administration costs
