Story of the Day – Page 29
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News AnalysisIndustry urged to stop getting ‘overexcited’ about trends and not go ‘all or nothing’ on AI
’The industry has a tendency to get really excited about things and we all go bells and whistles,’ says head of corporate and commercial claims operations
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IT InterviewSteve Hearn: New chairman advocates a ‘continuity of direction’ for PPL
After taking the helm in August 2023, PPL’s newest chairman discusses a key opportunity in the market and whether he will follow in the footsteps of his predecessor
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NewsLloyd’s of London has ‘willingness to improve and modernise’ as it unveils portraits of D&I role models
’Each champion has advanced the rights of diverse groups in their own way,’ says head of culture
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IT InterviewHoward Lickens: Clear Group ‘deliberately fussy’ about M&A targets
’This will be by far the biggest year we’ve ever had and I’d expect that to accelerate,’ says executive chairman
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News AnalysisBrokers ‘appalled’ by how long it can take to get hold of insurers
’We’ve got too many examples where it is just too hard to speak to somebody at an insurer about a client,’ says chief executive
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News AnalysisLLM opportunities in insurance far outweigh risks – Shift Technology
With LLMs becoming increasingly more popular in the insurance industry, does the technology’s value outstrip its risks?
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NewsAI can support ‘seamless claims’ but there’s ’no substitute for human skills’ – Sedgwick
’AI is brilliant at processing repetitive tasks,’ says strategy development director
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NewsInsurtech UK welcomes new government scheme for AI and digital innovations
’It is vitally important that regulatory agencies work together,’ says chief executive
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NewsIs ghost broking being mislabelled?
’I do tend to see a lot of stuff labelled as ghost broking, where it is probably not,’ says director
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News AnalysisGibraltarian insurers still reporting lower solvency positions than UK
With the Insurance Times Top 50 Insurers report out this month, data provider Insurance DataLab takes a look at the solvency positions of insurers across the UK and Gibraltarian insurance markets.
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News AnalysisTechTalk: Lack of VC funding for BAME-led insurtechs deemed ‘unacceptable failure’
Funding for ethnic minority insurtech founders has come under the spotlight as Black History Month gets underway this October
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News AnalysisThe Big Question October 2023: How can insurers reduce complaints made about them?
The number of complaints made about car or motorcycle insurance to the Financial Ombudsman Service (FOS) surged between April and June 2023
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News AnalysisIn Focus: The emerging protection gaps concerning commercial brokers
’It is incumbent on us all to make sure we are having conversations with customers,’ says chief executive
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IT InterviewAnt Middle: Ageas has planted its flag firmly in personal lines brokered business lines
’We are a business that only succeeds if we can succeed with brokers,’ says Ageas chief executive
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IT InterviewInga Beale: Insurtechs bring ‘freshness of approach’ but diversity comes hand-in-hand with digitalisation
The former Lloyd’s chief executive explains how the two Ds of diversity and digitalisation overlap
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News AnalysisMarine insurers told they cannot leave clients all at sea with increased net zero ambitions
While the ongoing conflict in Ukraine loomed large, the challenges of climate change and technology were prominent pieces of the IUMI’s agenda
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News AnalysisIn Focus: How can commercial lines brokers harness technology to enhance customer service?
Insurance Times asks industry experts how data driven insights can streamline operations and drive innovation
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News AnalysisRevealed: Who won at the Tech and Innovation Awards 2023?
Some firms scored a hat-trick, others walked away with two awards and some made podium debuts at the Tech and Innovation Awards – was it you?
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News AnalysisCounter-fraud sector responds to accusations of ‘too little cross-industry co-operation’
During Insurance Times’ latest Fraud Charter event, participants also discussed whether the Insurance Fraud Taskforce should reconvene
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News AnalysisThe inexorable growth of cyber-enabled fraud – Ifed
Detective chief inspector Tom Hill, head of the City of London Police’s Insurance Fraud Enforcement Department, discusses the rise of digital fraudsters
