Zurich News

Advent calendar

Insurance Times Advent Calendar: Morgan Lyons

2025-12-18T13:00:00+00:00By Insurance Times

For the 18th day of advent, Morgan Lyons, head of retail commercial at Zurich, speaks about his insurance industry highlight of 2025, his Christmas message to colleagues and what he hopes to find under the industry’s Christmas tree for 2026

Paul N (3)

Zurich UK promotes for new operations director

2025-12-16T07:00:00+00:00By

’His appointment reinforces our commitment to delivering reliable service and driving innovation across our operations,’ says chief executive

tanker

Pen Underwriting secures new multiyear fleet capacity deal with Zurich

2025-12-12T07:00:00+00:00By

‘We are ideally placed to provide sustainable solutions and responsive service in sectors that have the potential for complex and catastrophic claims,’ says director

Advent calendar

Insurance Times Advent Calendar: Georgina Davis

2025-12-05T10:00:00+00:00By Insurance Times

For the fifth day of Advent, head of regional market for the Midlands, south west and Wales at Zurich, Georgina Davis reflects on why shining a light on opportunities for talent matters

Lynette Grocott Managed Care Manager Zurich

Insurance Times Awards: Zurich on 'leading the way' in customer care

2025-12-01T12:30:00+00:00By Insurance Times

Lynette Grocott, manager care manager at Zurich, talks about her firm’s entry to the Customer Champion of the Year – Insurer award

Louise Clark

Insurance Times Awards 2025: Zurich puts engineering team’s work in the spotlight

2025-11-28T12:30:00+00:00By Insurance Times

Louise Clark, head of marketing campaigns and communications at Zurich, speaks on her firm’s entry to the Marketing Campaign of the Year category

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Zurich Analysis

Continental Europe

Continental Europe primed to adopt Consumer Duty type rules as ‘alignment between regulators’ gains prominence

2025-12-10T14:00:00+00:00By

French industry leader believes the UK’s ‘regulatory focus’ for general insurance oversight is set to ‘become the new norm in Continental Europe’

james-nicholson-index

James Nicholson: What to keep an eye on in the claims sector for 2026

2025-12-01T08:00:00+00:00By

With the New Year in sight, Zurich’s chief claims officer predicts a significant uptick in claims from ’failing AI systems’ and ’wrong decisions’ being made regarding customer experience

talent panel

Broker CEO Forum: Industry must make talent development ‘strategic and intentional’

2025-11-19T10:00:00+00:00By

’Having better, more well rounded individuals that understand all facets of the market is a real investment in the industry of the future,’ says insurer’s head of retail

AI

Sector should not aim to implement AI as a ‘be-all and end-all’ solution

2025-11-13T09:00:00+00:00By

’The AI can recommend a course of action, but the handler has to take the final decision,’ says chief executive

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