Analysis

Briefing: Brokers and MGAs will vote with their feet if insurers continue to fail on claims service

By 2024-06-27T08:00:00

Stuart Reid

Poor claims service must be rectified to avoid doing serious damage to the insurance industry, as policy T&Cs and premiums still lag behind prominent claims trend findings

One of the most disappointing things with our industry is when it is common knowledge that some part of the market is not working correctly, but it is deemed too difficult to make any changes.

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