Analysis

Briefing: FCA’s thematic review demands greater disclosure from industry

By 2024-08-29T07:00:00

Stuart Reid

With claims service still flagging, the regulator has put its foot down in its latest report, claiming that the industry’s ‘failings have led to harm’

As much as I try, I cannot start this month’s article without again mentioning the ongoing issue of claims service – or more accurately, the lack of it – across our industry.

I receive many reports both inside and outside of our industry which state that we are still falling woefully short in this area – from inexcusable delays and depleted teams due to holidays or overwork, to fundamentally inexperienced staff with little or no understanding of the cover about which they opine.

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